ED Admitting Officer Per Diem
ED Admitting Officer Per Diem
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1 Vacancy
Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
Under the direction of the Manager and Supervisor for Patient Access Services the ED Admitting Officer is responsible for greeting patients and initiating online visits and the efficient and timely admission/registration of all patients utilizing tact diplomacyy and always a courteous manner. Checks eligibility with insurance companies managed care plans and other agencies to verify coverage and benefits. Initiates notifications mandated by thirdparty payors obtains appropriate approvals and collects copay if applicable. Identifies patients with unresolved financial issues and refers them to Patient Accounts. Ensures data integrity to expedite the billing and reimbursement process and to minimize financial risk to the institution.Qualifications
- Conducts a detailed admission/registration interview with patient/family in a timely efficient and courteous manner. Actively uses voice tone to convey professionalism and empathy and to build customer confidence and trust.
- Responds immediately when the patient arrives at the front desk greeting patients listening to them carefully and maintaining a professional appearance and attitude at all times. Collects information necessary to start the process and keeps patients and families informed of possible delays.
- Updates obtains and/or verifies all pertinent data necessary to complete required registration admission demographic and financial information ensuring both timely access and accurate billing.
- Ensures that all patients receive and complete the medicine reconciliation form.
- Checks eligibility with insurance companies managed care plans and other agencies to verify coverage and benefits. Determines if any visit requirements exist.
- Initiates notifications mandated by thirdparty payors obtains appropriate approvals collects copay for Emergency Department visits and processes cashout in accordance with Department and Hospital policy.
- Identifies patients who are uninsured or underinsured and may be eligible for financial assistance and refers them to Inpatient Accounts in order to apply for available programs including screening for Medicaid eligibility other government programs and uncompensated services.
- Refers patients with complex or unresolved financial issues to Patient Accounts.
- Obtains and witnesses necessary forms: Consent for Treatment and Admission HIPAA Medicare Rights ATO etc.
- Ensures that EMAR bracelets are placed on all patients admitted from the Emergency Department to inpatient units.
- Ensures that mandates are met for Advanced Care Directives entering information online and adhering to compliance policies regarding documentation.
- Provides patients with pertinent information regarding hospital policies.
- Arrange for medical records and routes to the appropriate Nursing Unit.
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. Ensures that all patient information is kept private confidential and secure. Properly secures and stores all lists reports files and documents. Ensures that interviews and examinations are conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Adheres to Customer Service Standards by demonstrating professionalism alertness helpfulness and receptiveness to all patients visitors and other staff members.
- Establishes and maintains effective working relationships with all levels of hospital professional administrative and support staff as well as patients their families and representatives of other organizations where considerable tact and persuasiveness must be employed to maintain patient confidentiality and overall harmony.
- Performs special projects as assigned.
- Associate or Bachelors degree or equivalent preferred; high school diploma required with a minimum of 36 months experience in an office or health care setting.
- 23 years previous healthcare experience preferred.
- Interpersonal relationship skills are necessary to communicate effectively with patients/family physicians and their support staff medical staff nursing staff other hospital personnel and many external organizations and agencies.
- Excellent customer service skills.
- The technical knowledge of specific legal and regulatory requirements and an understanding of complex thirdparty and medical assistance policies and procedures.
- Knowledge of the hospital information system the ability to type 50 WPM and learn new computer programs.Ability to function independently and prioritize work within established policies.
- Requires good judgment tact sensitivity and the ability to function in a stressful environment.
- Ability to maintain confidentiality regarding the patients their medical histories demographic and fiscal information etc.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
