Sr Manager Operations
Sr Manager Operations
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Job Description
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
A Manager/Sr Manager leads larger or more influential groups at Zinnia and interfaces with other functional teams to maximize efficiency productivity and performance ensuring all operations are running smoothly.
The Manager/Sr Manager is responsible for planning and directing the work of a group of Leads/associates who in turn directly manage associates with an objective of managing day to day service delivery for our clients.
WHAT YOULL DO:
Assume the role of a leader overseeing the efforts of associates and/or frontline manager in the department including but not limited to :
o Hiring and termination decisions
o Supporting and coaching existing employees and act as a mentor to less experienced managers or individuals identified as future manager candidates
o Monitoring performance and conducting performance reviews
o Setting individual and team goals and participating in development of organizational goals and objectives
o Accountability for departmental expenses budgets and SLA performance
Increased responsibility and decisionmaking; requiring creativity and innovation to find new solutions to complex issues
Collaborate with functional teams across the organization to achieve common organizational goals and objectives by developing effective working relationships with other managers in zinnia Operations and other departments as well as assisting Director as needed to work with Information Technology on appropriate business systems
Build high level relationship with customers including contract holders agents distributors and carriers customers by:
o Taking ownership in resolving customer Rep or Broker/Dealer complaints questions system enhancements and other administrative issues.
o Ensure complete research and analysis of rep/client issues providing any necessary problem resolution.
Accountable to implement and develop new procedures and workflow processes to support corporate goals and objectives.
Accountable for collecting documenting and interpreting information for Macro Measures for performance incentives and other needs creating reports as necessary using Microsoft Word Excel PowerPoint among others.
WHAT YOULL NEED:
Bachelors degree required and preferred 7 years of specific jobrelated experience; may be substituted with a minimum of 10 years combined experience within the financial services industry training or education. Industry education classes or work toward related industry designations desirable.
2 years of management experience including but not limited to selection performance management coaching development and training; a minimum of 2 years of work experience within financial servicesspecifically with customer interaction and client support.
- Past experience in handling backoffice requirements including both financial and nonfinancial customer requests such as redemptions systematics exchanges RMDs and more complex transactions.
- Ability to work in fastpaced environment with strict timelines for financial transactions always aiming to deliver as expected while minimizing financial exposure.
Demonstrated proficiency in multiple functional and/or performance areas. Performance areas may include annuity administration distribution administration life insurance administration new business customer service and delivery services
Ability to lead in a fastpaced work environment that requires the ability to multitask and make critical decisions
Proven leader with excellent oral and written communication skills and strong motivation skills.
Proven ability in analysis critical problem solving decision making and business acumen as well as in exhibiting selfinitiative teamwork time management and organizational skills.
Systems knowledge across broad spectrum of platforms and software including Microsoft Office suite.
Preferred
Six Sigma working knowledge and completed coursework
LOMA or other industry certifications
WHATS IN IT FOR YOU
Zinnia offers excellent career progression and competitive compensation. We offer great benefits including health/dental insurance parental leave incentive/bonus opportunity and so much more. Were looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website atwww.zinnia.comfor more information. Apply by completing the online application on the careers section of our website.
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Required Experience:
Manager
Employment Type
Full Time
