Operations Manager - HO
Operations Manager - HO
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Job Description
Requirements
Key Responsibilities:
Develop and implement operational strategies thatalign with the companys goals.
Identify opportunities for process improvements andcost savings.
o Oversee daytoday operations to ensure thatbusiness functions are efficient and effective.
o Manage resources including personnel equipmentand budgets to maximize operational efficiency.
o Coordinate with department heads to ensure optimalallocation of resources
o Lead and mentor operations teams providingguidance and support to achieve department goals.
o Foster a culture of continuous improvement andaccountability.
o Plan execute and oversee projects aimed atimproving business operations.
o Ensure projects are completed on time withinbudget and meet quality standards.
o Work closely with other departments such asFinance HR Sales and IT to ensure seamless operations.
o Act as a liaison between operations and otherdepartments to resolve issues and improve communication.
o Ensure that all operations comply with companypolicies industry regulations and legal requirements.
o Identify and mitigate operational risks.
o Prepare and present regular reports on operationalperformance to senior management.
o Use datadriven insights to recommend and implementimprovements.
Manage relationships with vendors and suppliers toensure quality and costeffectiveness.
Negotiate contracts and agreements to benefit thecompany.
Benefits
Oversee customer service operations to ensure a high level of customersatisfaction.
Implement systems to handle customer feedback and improve servicedelivery.
Qualifications:
Education: Bachelors degree in business administration OperationsManagement or a related field. A masters degree or MBA is often preferred.
Experience: 5 to 9 years of experience in operations management with atleast 3 years in a leadership role.
Skills:
Strong analytical and problemsolving abilities.
Customer Service and Satisfaction:
Proficient in project management methodologies.
Ability to work under pressure and manage multiple tasks simultaneously.
Knowledge of business software and tools (e.g. ERP CRM).
Strong communication and interpersonal skills.
Certifications: Relevant certifications such as PMP (Project ManagementProfessional) Six Sigma or Lean Management are advantageous.
Required Experience:
Manager
Employment Type
Full-Time
