General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Role
Every day thousands of people reach out to Fidelity for help making some of the most complex and difficult decisions of their lives. As the Merrimack General Manager you will lead and grow a team of 800 (and growing) financial professionals who provide our clients with clarity confidence and results through exceptional customer experiences.
The Expertise and Skills You Bring
Inspiring and mobilizing diverse associates across sales service relationship and leadership roles in delivering the best client experience in the financial services industry
Finding growing and keeping incredible talent in a work experience that offers autonomy mastery purpose and fun
Steering a large team through change respecting a successful past while moving into a new vision of success as a digitally led wealth management organization powered by selfled expert associates
Collaborating with leaders across our 8 regional locations and multiple functions to create consistent client and associate experiences
Being a visible presence in the communities we operate in and serve acting as the face of Fidelity
Agile practices behaviors and mindsets
The Purpose of Your Role
Build and maintain a culture of high performance where associates are obsessed with customers and meeting their needs in a warm friendly and fast manner (maximizing customer time); where leaders are multipliers of talent and drive high levels of associate performance in an engaging and fun manner; where leaders are obsessed with building associate expertise and enabling their success through being fully present and engaged with their teams every day; and where Fidelity continues to be distinguished as a market leader.
Build a leadership team passionate about hiring developing retaining and growing associates and leaders.
Deliver a worldclass client experience as measured by ease of doing business customer loyalty associate retention associate expertise service levels
Create awareness of external market conditions and the ability drive a strong profile in the local communities
Integrate the priorities of RC transformation and functional teams into new customer and associate experiences.
Run a site that is efficient effective and profitable
Achieve key performance indicators: Client Loyalty/Satisfaction Associate Retention Operational Effectiveness and Business Development results.
The Skills You Bring
Strong ability and demonstrated experience in leading and inspiring large diverse associate population
Robust leadership skills in translating client and associate needs into outstanding experiences
Exceptional communication and change leadership skills
Exceptional skills in people leadership talent management performance management EQ
Full complement of knowledge across retail brokerage and managed asset business
Strong collaboration partnership influence and interpersonal skills. The Regional Center is highly interdependent. Candidates who prefer independence will not thrive on this leadership team
Teamwork an orientation that the success of the team is more important than individual success
Ability to operate outside of Fidelity in the communities we operate within.
Proven analytical and problemsolving skills
Ability to roll your sleeves up and work with and for your people Servant Leadership
Licensing requirements: series 7 9/10 and 63
The Team
Our business is all about delivering value to customers. Our team has a noble purpose to inspire better futures for our clients and associates so that they can live the life the dream of having! The research is very clear here. Strong leaders create a higher level of associate engagement. Strong associate engagement drives a stronger customer experience. And a strong customer experience translates into increased business results. Your work is central to developing and sustaining a vital culture to ultimately drive success for customers associates and Fidelity.
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial wellbeing of our clients. We help people invest and plan for their future. We assist companies and nonprofit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity youll find endless opportunities to build a meaningful career that positively impacts peoples lives including yours. You can take advantage of flexible benefits that support you through every stage of your career empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you dont need a finance background to succeed at Fidelitywe offer a range of opportunities for learning so you can build the career youve always imagined.
At Fidelity we value honesty integrity and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation detailed in this document and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal civil litigations and regulatory review employment education and credit review (role dependent). These investigations will account for 7 years or more of history depending on the role. Where permitted by federal or state law Fidelity will also conduct a preemployment drug screen which will review for the following substances: Amphetamines THC opiates phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to .
Certifications:
Series 07 FINRA Series 09 FINRA Series 10 FINRA Series 63 FINRACategory:
Customer ServiceFidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days MF) in a Fidelity office.
Required Experience:
Director
Employment Type
Full-Time
