Customer Experience Specialist - Canada 8625

Location: Toronto / Oakville

Hybrid role (Tuesdays in office required)

Are you a proactive detailoriented problem solver with a passion for delivering exceptional customer experiences

Mlnlycke is looking for a Customer Experience Specialist in Toronto/Oakville area to join our dynamic team! In this role youll be the key point of contact for our customers ensuring seamless support proactive relationship management and issue resolution. Were looking for someone with an energetic engaging personalitysomeone who is curious not afraid to ask why and eager to drive continuous improvement. If you thrive in a collaborative environment and are committed to providing bestinclass service wed love to hear from you!

Key Accountabilities

• Own the OrdertoInvoice Process Ensure seamless compliant and efficient order management from registration to delivery.
• Deliver Exceptional Customer Support Act as the primary point of contact for all customer interactions ensuring professional and proactive communication.
• Drive Customer Insights & Engagement Listen actively promote existing offers and services and collect insights to enhance our product and service offerings.
• Resolve Issues & Enhance Customer Experience Manage service deviations track logistics and turn customer pain points into opportunities for improvement.
• Collaborate CrossFunctionally Work closely with sales QA and logistics teams to drive customer satisfaction and coordinate returns or complaints.
• Support Continuous Improvement Contribute to key performance initiatives corrective actions and process optimizations.
• Train & Support Assist in onboarding new team members and provide support for complaint handling as needed.
• Ensure Accurate Data Management Maintain monthly sales tracing data for local and global reporting.

Compensation & Benefits:

Offers of employment consider various factors including experience education location and rolespecific requirements. Beyond competitive pay Mlnlycke Health Care offers comprehensive benefits and fosters a supportive inclusive culture that prioritizes employee wellbeing and professional growth.

Our comprehensive benefits package is designed to support your health financial wellbeing and worklife harmony:

• Medical dental and vision plans are available from your first day of employment and provide extensive coverage through multiple options so you can find the right fit for you and your family.
• Financial benefits include a robust 401(k) plan with company match profit sharing tuition reimbursement life insurance and both flexible spending accounts and health savings accounts.
• Molnlycke offers generous paid time off paid parental leave an Employee Assistance Program and lifestyle perks like discounted access to entertainment and travel

Qualification and experience:

• Preferably bachelors degree and/or Customer Service experience in an international commercial environment.
• Experience with customer interactions (phone and emails) inhouse sales welcome
• Knowledge and understanding of ordertoinvoice processes
• Digitally savvy; Computer skills: Microsoft suite/ERP SAP
• B1 level in English; required bilingual in English and French

Our approach to diversity and inclusion

At Molnlycke diversity is not just a vision but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation creativity and problemsolving. We invite you to be a part of a team where authenticity is embraced and every employee regardless of background or any other traits experiences a true sense of belonging. Your attitude drive enthusiasm and eagerness to learn are just as important to us as the requirements for the role.

Mlnlycke is a worldleading medical products and solutions company that equips healthcare professionals to achieve the best patient clinical and economic outcomes.

Our business is organized into four business areas: Wound Care Operating Room Solutions Gloves and Antiseptics. Customer centricity sustainability and digitalization are at the heart of everything we do.

Mlnlycke employs around 8400 people. The company headquarters are in Gothenburg Sweden and we operate in more than 100 countries worldwide. Since 2007 the company has been part of Investor AB an engaged owner of highquality global companies which was founded by the Wallenberg family in 1916. For more information please visit www.molnlycke and www.molnlycke/careers