Network Technician
Network Technician
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Job Description
Title: Network Technician
Location: Bronx New York
FLSA Classification: Fulltime 35 hours) Exempt
Role Summary: The successful candidate will provide network support monitoring and maintenance. They will also provide technical assistance and training to end users by providing support and technical issue resolution in person via EMail phone or remotely. He/She will be required to develop solutions for network desktop and server problems. He/She will analyze existing systems and make recommendations for improvements to the IT Director.
Primary Job Responsibilities/Duties:
- Perform network support including conducting daily administrative duties supporting maintenances and perform monitoring of all network infrastructure.
- Familiarity with Cisco switches firewalls and other standard networking equipment.
- Familiarity with local and widearea networking.
- Create and maintain documentation of the environment and operational procedures.
- Understanding of IP based networks and security.
- Maintain a through understanding of networking basics and its working (DNS IP routing internet technologies HTTP email routing protocols NAT along with network security firewalls and VPN).
- Configure and setup Cisco Firewalls Switches Site to Site VPNs and security applications.
- Generally perform troubleshooting and initial triage of issues.
- React quickly efficiently and effectively to alarms received for supported infrastructure.
- Document system problems escalate and take appropriate actions according to departmental procedures.
- Must ensure issues are updated.
- Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
- Ability to speak to our staff and vendors in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also guide staff through established troubleshooting procedures to identify and resolve their individual issue.
- Responding to inquiries from staff to provide technical assistance and support.
- Troubleshooting malfunctions of network hardware and software applications telephones and security systems to resolve operational issues and restore services.
- Evaluate existing systems and/or user needs to analyze design recommend and implement the system changes.
Physical Requirements:
- Ability to sit for extended periods and perform repetitive tasks.
- Must be able to lift and carry up to 20 pounds.
- Must be able to travel to multiple NYC sites as needed.
Work Environment / Schedule Requirements:
- Office setting with regular exposure to computer screens and moderate noise levels.
- May be required to work shifts including evenings or night tours and/or Saturdays Sundays and holidays with holiday pay differential.
Qualifications:
- Bachelors degree in computer science management information systems or related degree or 2 years of work related experience
- Experience in network alarm monitoring cisco routers switches DHCP TCP/IP VPN.
- Strong organizational skills detailoriented and efficient.
- Must be able to read speak write and understand English for administrative purposes.
- Must pass drug screening to be appointed.
- This position may be subject to a series of investigations before and after appointment.
- Education requirements if applicable.
- Professional experience(s) whether paid or unpaid and including volunteer work.
- Knowledge of and experience withcomputer and professional software platforms etc.
- Required skills/abilities for the position.
Equal Employment Opportunity:
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such discrimination in any aspect of hiring or employment based upon age race creed color national origin sexual orientation gender identity or expression religion military or veteran status sex disability (including pregnancy childbirth and related medical conditions) or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal state and local laws rules and regulations. NAICA also offers reasonable accommodations as required by applicable federal state and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject Reasonable Accommodation Request.
NAICA Offers a competitive benefits package that includes:
- Comprehensive Health Dental and Vision Benefits for fulltime employees
- 403(b) Retirement Savings Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation
- Paid Timeoff
- Vol Life Insurance and AD&D
- Term Life and AD&D insurance
- Long Term Disability
- Employee Assistance Program support (EAP)
- Commuter Benefits Program
- Aflac: ShortTerm Disability CA Accident and Hospital
- Employee Discount Program
False Statements:
Misrepresentation of your experience skills or education or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.
AtWill Employment Disclaimer:
While we sincerely hope to form a long and mutually beneficial relationship please note that NAICA is an atwill employer. Under these terms employment is subject to termination at any time without notice and with or without cause at the discretion of the organization.
Required Experience:
IC
Employment Type
Full-Time
