Support Engineer III AGS
Support Engineer III AGS
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Translation Services is looking for a seasoned Application Support Engineer who has strong handson experience in managing incidents operational issues and driving operational excellence for largescale services/systems. Translation Service enables crossborder customers to purchase products on Amazon Marketplaces that currently ship to over 77 countries with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a onestop shopping experience to international customers.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:
Provide first level of support for handling tickets operational issues from production services
Provide engineering support of our incoming tickets including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
Work on maintenance driven coding projects primarily in Perl or shell scripts web technologies and Java based projects.
Read and understand complex application code and make code fixes to resolve support issues
Software deployment support in staging and production environments.
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard and report System health and Support status metrics.
Work with remote development (Seattle) teams for handingoff or taking over active support issues and to create a team specific knowledge base and skill set.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:
Provide first level of support for handling tickets operational issues from production services
Provide engineering support of our incoming tickets including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
Work on maintenance driven coding projects primarily in Perl or shell scripts web technologies and Java based projects.
Read and understand complex application code and make code fixes to resolve support issues
Software deployment support in staging and production environments.
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard and report System health and Support status metrics.
Work with remote development (Seattle) teams for handingoff or taking over active support issues and to create a team specific knowledge base and skill set.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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