RFI - Service Desk Engineer - Governx Platform Transformation - Offshore
RFI - Service Desk Engineer - Governx Platform Transformation - Offshore
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Job Description
About the Role Technical Support Engineer
Responsibilities
The Service Desk Engineer will provide firstline support to internal and external users resolving technical issues managing service requests and maintaining the overall health of the IT environment.
This role requires strong problemsolving skills excellent communication abilities and a good understanding of IT systems and networks.
Required Skills
Provide firstline technical support to endusers via phone email and chat.
Diagnose and resolve technical hardware and software issues.
Assist with setting up configuring and troubleshooting user accounts and systems.
Log prioritize and manage service requests and incidents using the service desk ticketing system.
Follow up on outstanding requests and ensure timely resolution.
Escalate unresolved issues to higherlevel support teams as needed.
Create and maintain user guides FAQs and other documentation to help users resolve common issues.
Provide training and support to users on new systems and software.
Monitor and maintain computer systems and networks.
Perform regular system updates and maintenance tasks.
Assist with the deployment of new hardware and software.
Deliver exceptional customer service by maintaining a professional and friendly demeanor.
Communicate effectively with users to understand their technical issues and provide clear instructions.
Work closely with other IT team members to resolve complex issues and implement new technologies.
Participate in team meetings and contribute to the continuous improvement of IT services.
Desirable Skills
ITIL Foundation certification.
Microsoft Certified: Modern Desktop Administrator Associate.
Education Qualification
Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
Work Environment Officebased only (Bangalore). Will require afterhours or weekend support.
Employment Type
Full Time
