Fare Media Inspector
Fare Media Inspector
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our people.Local government is organized in a twotier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a fulltime employee and includes employermatched contributions.
- Employer of Choice Recognized as the highestranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness Employees and their loved ones have access to a comprehensive employerpaid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for daytoday products and services.
- Inclusive and Diverse Workforce Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
POSITION PURPOSE
Reporting to the Shift Supervisor Transit Enforcement is responsible for conducting proof of payment inspections and the enforcement of the Regions bylaws applicable to transit on all York Region Transit (YRT/Viva) and affiliated properties; as well as providing front line customer service assistance with information on directions routes fares policies and transit equipment use and also providing first aid assistance when required; as needed assisting with security protection to all YRT/Viva patrons equipment and properties.
WHAT YOULL BE DOING
- Carries out proof of payment and revenue protection inspections as assigned ensuring compliance of fare use through enforcement and education.
- Provides consistent and nondiscriminatory enforcement of the York Region and applicable local Municipal bylaws applicable to transit on York Region Transit and affiliated properties.
- Provides first level emergency response assistance at York Region Transit and affiliated properties through first aid and assistance to passengers employees and contracted staff.
- Conducts patrols of all York Region Transit premises and equipment protects site or evidence obtains statements from witnesses and provides first aid and/or assistance to passengers employees and emergency services as required.
- Provides excellent customer service through assisting passengers and patrons with fare use education directions fare payment concerns and other general transit information.
- Provides information to customers by using the Language Line service.
- Maintains detailed and accurate notes book daily for logging incidents duties performed and information of a confidential nature in chronological order.
- Input accurate daily log information into central information system.
- Performs other duties as assigned to meet Branch and Departmental objectives.
WHAT WERE LOOKING FOR
- Successful completion of a Community College program in Law Enforcement or related program or approved equivalent combination of education and experience.
- Minimum two 2 years experience involving loss prevention municipal law enforcement security or customer facing experience.
- Knowledge of law enforcement principles and practices.
- Satisfactory Police Criminal Background Check.
- Valid First Aid CPR level C and AED certificates.
- Valid Ontario Class G drivers license and free of serious offences under the Highway Traffic Act.
- Ability to demonstrate the Regions core competencies.
- Computer literacy in MS Office software applications.
- Demonstrated written and verbal communication skills.
- Demonstrated knowledge of complaint conflict resolution/management and deescalation skills.
- Ability to interpret the Regions Bylaws applicable to transit.
- Ability to successfully complete the Basic Fare Inspector Training within six 6 months of employment.
- Ability to exercise good judgement and work effectively in a team environment.
- Knowledge of law enforcement principles and practices.
- Demonstrated ability to work under pressure and handle stressful situations maintaining composure and providing customer assistance.
- Ability to maintain confidentiality and exercise good judgement and discretion in dealing with the public.
- Ability to physically withstand long periods of standing walking occasional climbing and work in all/extreme weather conditions.
- Ability to wear issued equipment including body armour duty belt and other supplied equipment.
- Ability to work shifts including rotating days evenings nights weekends and holidays as required.
Employment Type
Full Time
