Emergency Communications Officer

Job Description
All duties are performed in accordance with department and state regulations Federal Communication Commission regulations and the National Crime Information Center policies. Responsibilities include:

25 Utilize multiple computer systems to include computeraided dispatch (CAD) telephones alarms and emergency notification systems. Make rapid accurate and complete data entries. Follow established policies and procedures. Report software/hardware problems to the supervisor and perform minor adjustments and basic maintenance. Monitor and/or operate alarm systems to include intrusion fire armed robbery antitheft National Weather Service and Civil Defense warning systems. Route emergency information to proper personnel.

20 Operate a radio base station sending and receiving messages with emergency service personnel and agencies in accordance with FCC regulations and established procedures. Hear and understand the content of simultaneous/multiple voice transmissions while monitoring multiple radio frequencies to include University of Kansas Police Department Lawrence Police LawrenceDouglas County Fire and Medical Douglas County Sheriff Kansas Highway Patrol and other University departments. Identify frequencies by observing multicolored light indicators on the radio console or hearing and distinguishing voices and/or tones. Use proper methods of transmitting that involves activating buttons located on the radio console and relaying information to responding units and shift supervisors in an accurate and concise manner. Log pertinent information and monitor the status and location of onduty units.

20 Answer police department telephone business lines administrative lines and 911 emergency lines for the University. Use proper communication techniques in answering inquiries dealing with complaints. Prioritize by importance. Uses communication techniques to calm excited and/or verbally abusive callers to gather incident specific data. Dispatch emergency services to include police fire and medical as needed. Make telephone notifications to personnel and administrators relaying pertinent information as appropriate or as requested. Log telephone calls as required. Manages a text telephone for TTY/hearing impaired.

15 Operate a highly technical data transmission and retrieval computer using proper codes to send relay and receive information from other criminal justice agencies. Use appropriate computer codes formats and policies. Provide general information as requested by emergency service responders administrators and the general public.

10 Coordinate communications in routine and emergency situations. Manage the total communication operation that frequently involves multitasking the following: answer and prioritize multiple phone calls; rapid and independent dispatch decisions based on appropriate rules regulations policies and procedures; monitor and record in a computer data base radio transmission system; coordinate emergency response units. Ensure established deadlines are met as applicable. Maintain logs records and reports in conformance with appropriate policies and procedures.

5 Participate in training as directed by supervisor and/or the department. May be requested to work special/emergency assignments including but not limited to major crime scenes large University events and/or disaster sites. May assist the public by providing information concerning the University department policies/procedures and jobrelated topics.

5 Other duties as assigned.

Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.

Work Schedule
Fourday work weeks for three different work shifts: 8 a.m. 6 p.m. 2 p.m. 12a.m. and 10 p.m. 8 a.m Sunday through Saturday.

Shifts are assigned with rotating days off. Overtime is available and or required for special events major incidents and shift coverage.

Contact Information to Applicants
Sandy Patchen

1. High school diploma or completion of a G.E.D. equivalency.
2. No previous experience required; however a new employee receives a minimum of 12 weeks inhouse training and is not released to work independently until competence is proven.

1. Experience in an emergency/nonemergency communications network operation.
2. Experience in using multiple phone systems.

Position Overview
The University of Kansas is seeking a fulltime Emergency Communications Officer who will work with police and emergency personnel in protecting the life health safety and campus property by expeditiously receiving analyzing evaluating and prioritizing emergent and nonemergent information via telephone radio computer alarms printers and inperson contacts. The position also processes and maintains police records.

The KU Emergency Communications Center operates 24 hours a day 365 days a year including holidays. Communications personnel work fourday work weeks for three different work shifts: 8 a.m. 6 p.m. 2 p.m. 12a.m. and 10 p.m. 8 a.m Sunday through Saturday. Shifts are assigned with rotating days off. Overtime is available and or required for special events major incidents and shift coverage.

The University of Kansas Lawrence Campus seeks individuals with demonstrated commitment to creating a welcoming learning and working environment. We value the ability to engage effectively with students faculty and staff of a widerange of backgrounds.

KU Police Department within KU Operationsbuilds partnerships within the KU community to promote a safe and secure campus environment for students faculty staff and visitors. KU Operations supports KUs mission of learning scholarship and creative endeavor by providing the visible and behindthescenes services that make possible the universitys academic and research missions.

KU offers great benefits to employees with up to 176 hours of paid vacation per year 96 hours of sick leave earned per year nine paid holidays plus one discretionary day a retirement program medical & dental insurance life and disability insurance other benefit plan options and State of Kansas discounts offered by various vendors. KU also offers employees educational and professional development opportunities. Tuition assistance offers up to 12 credit hours per year for employees and Employee Dependent Tuition Assistance Scholarship (EDTAS) award opportunities! Details available at: excellence is a result of the rich tapestry of experiences perspectives and backgrounds of our faculty staff students and colleagues from across our nation and the globe. At KU we invest in continuous learning and growth by creating a climate where people engage in respectful dialogue and debate and support each others success. We foster a culture of care where each person is seen heard and valued. When people feel a true sense of belonging we believe they are better able to reach their full potential and achieve remarkable things.

The successful candidate must be eligible to work in the U.S. by the effective date of the appointment.

Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:

1. Resume
2. Cover letter
3. Three references

Review Date:Application review will beginMondayMarch 31 2025and will continue until all positions are filled.

1. U.S. citizen or nonU.S. citizen legally able to perform the work in or for the United States. (NOTE: Naturalized U.S. citizens and nonU.S. citizens legally able to perform work in or for the U.S. must provide appropriate official documentation for proof of such.
2. Must possess a valid form of identification for background check and hiring requirements (e.g. drivers license passport birth certificate).
3. Must be at least 18 years of age.
4. Must pass a thorough background check.
5. Must be free of any diversions for or convictions of felonies or their equivalent and free of any diversions for or convictions of misdemeanor crimes of domestic violence or their equivalent.
6. Become NCIC certified prior to the end of the initial sixmonth probationary period.
7. Must be able to work assigned 10hour shifts with rotating days off.
8. Hearing correctable to a range that will allow normal radio and telephone conversation with field units with or without accommodation. Must submit to a hearing examination.
9. Vision correctable to a range that will allow reading of computer display terminals maps and printouts quickly and accurately.
10. Ability to perform all essential job functions and not pose a direct threat to the health or safety of self or others.
11. On occasion be available to be called in to work or held past the normal shift schedule with little or no advance notice.