Spa Desk Agent
Spa Desk Agent
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Job Description
POSITION SUMMARY
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day inform providers of lastminute changes and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies obtain change required for expected business level and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance scan and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $20.00 to $23.00 per hour plus tips and may offer 401(k) plan earned paid time off and/or sick leave stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan childcare discounts and other wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The application deadline for this position is 54 days after the date of this posting 03/12/2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
