IT Services Specialist
IT Services Specialist
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeIT Services Specialist
London
Permanent (Hybrid)
At QBE our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The Opportunity
Were on the lookout for dynamic IT Services Specialist to join our IT team at QBE in two newly created roles! This is your chance to make a real impact by supporting our Accumulation Management and Global Reinsurance teams driving innovation and ensuring the seamless operation of our technical services.
In these roles youll be at the forefront of shaping and improving how we work pushing back when necessary and continuously striving for better ways to support our teams and achieve business goals.
Your new role
As an IT Services Specialist youll be responsible for providing endtoend technical support and service management for QBEs Accumulation Management and Global Reinsurance departments.
Youll work closely with many teamsincluding CAT Modelers Reinsurance teams Senior Technical Services Owners Product Owners and thirdparty suppliersto ensure operational excellence meet business objectives and maintain a high standard of IT services.
Main Responsibilities:
Manage assigned services to meet business requirements and support relevant business services. Oversee daytoday operational relationships with suppliers ensuring service levels performance and availability are achieved while anticipating issues.
Handle the delivery of small changes enhancements and refresh activities. Ensure smooth transitions of new or changing services to live operations.
Communicate business and service delivery priorities to Global Infrastructure Services and suppliers. Validate business needs solution integrity and prioritize service requests using subject matter expertise from relevant QBE teams or suppliers.
Ensure incidents and problems for assigned services are managed effectively and efficiently. Conduct root cause analysis for highimpact service incidents and plan for the eradication of identified issues.
Manage the performance of key suppliers ensuring they meet expectations and contribute to service excellence.
Facilitate production support and small change activity across the application portfolio with all vendors and internal teams
Promote adherence to QBE IT policies and practices and raise issues where misaligned
About You
This is an exciting opportunity to work in a collaborative innovative environment where youll be empowered to take ownership of technical services drive improvements and help achieve business goals. Youll receive loads of support and training to help you grow your skills and work alongside talented professionals who share your passion for technology and service excellence.
Skills youll need:
SQL knowledge is essential; Power BI experience is a bonus!
Experience with LORS (preferred for the Reinsurance support role but not required for the CAT Modelling role)
Great customer service skills and the ability to manage relationships effectively
Ability to resolve problems creatively and meet project deadlines
Familiarity with the Software Development Lifecycle and the ability to support requirements gathering and solution design
Selfstarter with the ability to work independently while coordinating with crossfunctional teams
Experience in multiple IT Service Management disciplines ideally in a multisupplier multisite multicultural environment
Troubleshooting skills and the ability to manage performance and expectations with suppliers
Why QBE At My Best
At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.
#LIHybrid
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation https://qbeeurope/careers/flexqbe/.
With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
To find out more about why you should work for QBE visit our careers website.
At My Best QBE Benefits
You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working balancing work and life is important so our flexible working opportunities are open to all this can include parttime job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10 of your basic salary.
Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
Short term remote work abroad you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our netzero goal to achieve yearonyear reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
CycletoWork benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.
To find out more visit our Reward Page
QBE Awards
Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5Star Cyber Awards 2024: QBE rated as a 5Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5Star Employer
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a netzero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our netzero pledges and inclusion of diversity targets and our awardwinning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report
What nextIf you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment what if it was yours too
APPLY NOW and lets make it happen!
Skills:
Communication Critical Thinking Customer Value Management Financial Systems Global IT Infrastructure Intentional collaboration IT Service Management (ITSM) Managing performance Negotiation Process Improvements Risk Management Self Motivation Stakeholder Management Team Management Technical SupportHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
