Senior Specialist Solutions Architect Support and Managed Services

AWS Specialist Solutions Architects (SSAs) are technologists with deep domainspecific expertise able to address advanced concepts and feature designs. SSAs work with customers who have complex challenges that require expertlevel knowledge to solve. SSAs craft scalable flexible and resilient technical architectures that address those challenges. SSAs work backwards from our customers most complex business problems to build and execute technical gotomarket plans that turn AWS ideas into multibilliondollar businesses.

AWS Managed Services (AMS) helps customers adopt AWS at scale by operating their AWS resources efficiently and securely using AWS services. AMS extends customer teams with operational capabilities including monitoring incident management security patch backup and cost optimization. As an SSA for AMS you will leverage your cloud operations domain expertise to help customers create cloud operating models that use AWS services to ensure their workloads are well operated.

As a member of the Support and Managed Service GTM team you will help define and deliver the technical GTM plan for AWS Managed Services (AMS) and AWS Support . You are a leader for specialists architects partners and account teams around the world and set direction and standards for how we solve customer problems in the CloudOps domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. The team sees the big picture and sets the plan so the worlds most customer obsessed technical teams can make history.

We pride ourselves on thinking big delivering exceptional results for our customers and working across AWS as #OneTeam.


Key job responsibilities
Lead technical presales conversations with AWS customers. Help them define cloud operating models that leverage AWS services and align to AWS operational and security best practices.

Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.

Provide advanced technical and operational knowledge to unblock our customers largest and most critical business challenges.

Act as a thought leader and share best practices through forums such as AWS blogs whitepapers reference architectures and public speaking at events such as AWS Summit and re:Invent.

Partner with business development peers to define the technical components of bestinclass GoToMarket (GTM) concepts solutions and initiatives.

Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population to help them understand how to integrate operational best practices into customer architectures.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Experience communicating across technical and nontechnical audiences including executive level stakeholders or clients
Experience migrating or transforming legacy customer solutions to the cloud
Experience with presentations and speaking with executives IT management and developers
8 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience

Knowledge of cloud architecture
Cloud Technology Certification (such as Solutions Architecture Cloud Security Professional or Cloud DevOps Engineering)
Experience architecting/operating solutions built on AWS
Experience in infrastructure architecture database architecture and networking
Bachelors degree in computer science engineering mathematics or equivalent
Strong written and verbal communication skills with a high degree of comfort writing technical documents.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.