Associate Service Desk
Associate Service Desk
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$ 59300 - 88300
1 Vacancy
Job Description
Job Classification:
Technology Admin & SupportAre you interested in building capabilities that enable the organization with innovation speed agility scalability and efficiency The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential youll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.
Your Team & Role:
As an Associate Service Desk you will provide technology and device support (e.g. Windows O365 mobile laptops) to employees and contractors. In addition to applied technical expertise and experience you will bring excellent problem solving communication and teamwork skills along with agile ways of working strong business insight an inclusive leadership attitude and a continuous learning focus.
Here is What You Can Expect on a Typical Day:
Resolves moderate technical issues from incoming incidents. Exercises judgment within defined procedures and practices to determine appropriate action escalates as necessary.
Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them.
Documents and tracks status of client inquiries coordinates appropriate response and follows up to ensure client satisfaction.
The Skills & Expertise You Bring:
Strong knowledge of diagnostic tools and ticketing applications; Proficiency with Computer Software and Hardware; Ability to troubleshoot the client problems by asking specific questions implementing solutions and testing the outcomes to rule out common errors
Ability to use remote access tools to interact with clients computer search through files and install software drivers to resolve issues
Ability to identify the symptoms of different problems and direct the clients to the proper feasible solution
Experienced in using modern programming languages such as Python Powershell and APIs to gather device information and use this information to proactively address compliance issues on devices automate administrative tasks and provide on demand troubleshooting scripts.
Youll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day your work transforms our experiences to make lives better. As you put your skills to use well help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. Youll be surprised by what this rocksolid organization has in store for you.
#LIIM1
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $59300.00 to $88300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4.
Companyfunded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85 of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
IC
Employment Type
Full-Time
