Customer Service Specialist
Customer Service Specialist
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Job Description
Job Description Summary
All resources and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to maintain repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. Responsible for departmental operations planning/ or is focused on of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality volume timeliness etc..
Job Description
Roles and Responsibilities
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development. Utilizes indepth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Required Qualifications
For roles outside of the USA This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college or a high school diploma with relevant experience).
For roles in USA Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).
Desired Characteristics
Technical Service experience in PET CT Gamma Camera min. for 5years.
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Ourtotal rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
