Service Advisor
Service Advisor
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$ 70000 - 100000
1 Vacancy
Job Description
Bob Brown Buick GMC isa locally owned and operated regional Des Moines SUVand truck dealership group. We not only offer sales but also assure brilliant aftersales services for our customers. We also serve as a great dealer for Urbandale Ankeny Johnston Waukee West Des Moines Des Moines and all of Central Iowa. Our commitment to community and service is what brings people to us from all over the Des Moines area.
We strive to have the best facilities the best people the best selection and the best service. Our goal is to ensure all of our customers have a wonderfulexperience.
Job SummaryBenefits
- Paid Time Off
- Medical Insurance
- Prescription Insurance
- Dental Insurance
- Vision Insurance
- Life & AD&D Insurance
- Disability Insurance
- Cancer/Accident/Critical Illness Coverage
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Employee Assistance Program
- 401k Plan with Company match
- Employee discounts
- This position pays a semimonthly draw and a commission of sales. Successful candidates can expect $70000 $100000 annually.
Responsibilities
- Making appointments processing repair orders quotes and invoices
- Providing customer support via phone and facetoface at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Estimating costs and time for work to be carried out and maintaining customer contact to ensure smooth delivery of vehicle
- Prior experience as a service advisor or service writer required
- Candidates MUST possess aboveaverage phone and communication skills
- Must bring a positive upbeat attitude to this role and be completely comfortable upselling clients on products and services
- Excellent followup and followthrough skills to ensure client satisfaction
- Must have the ability to communicate technical information in nontechnical terms to clients
- Ability to evolve and adapt to changing business needs
- Prior GM Experience not required but plus
- Prior CDK Experience a plus
- A proven Advisor Background in Excellent CSI a plus
Required Experience:
Unclear Seniority
Employment Type
Full-Time
