Accounts Receivable Collection Specialist
Accounts Receivable Collection Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
Reporting to the AR Shared Services Manager the Accounts Receivable Collection Specialist will be responsible for customer collections efforts customer service customer account maintenance and other duties/projects as assigned.Company Overview:
The Wilbert Group is a precast concrete and service provider that serves funeral services building trades and agricultural markets. The Wilbert Group offers a range of manufactured concrete products including burial vaults monuments lawn crypts columbarium niches septic tanks retaining walls storm shelters and agricultural precast products. The company operates manufacturing plants warehouses monument production facilities a casket manufacturing plant and crematories. The monument division produces granite memorials and markers custom granite signage and engraved brick pavers and engages in wholesale monument sales.
Core Values: Integrity Commitment Innovation Teamwork Excellence
Position Overview:
Reporting to the AR Shared Services Manager the Accounts Receivable Collection Specialist will be responsible for customer collections efforts customer service customer account maintenance and other duties/projects as assigned.
Essential Duties and Responsibilities:
- Ownership of assigned customer collection efforts by:
- Proactively contacting customers regarding pastdue invoices via phone email and written correspondence.
- Monitoring customer account balances and AR aging reports to identify overdue accounts and prioritize collections efforts.
- Analysing customer payment history and creditworthiness to assess risk and establish appropriate collection strategies.
- Maintaining accurate and detailed records of all collection efforts and customer interactions.
- Identifying and escalating problematic accounts to management for submission to third party collections or bad debt writeoff.
- Preparing monthly customer statements and form collection letters.
- Preparing and presenting reports on collection targets to the AR Team Commercial Team and Operational Accounting Team.
- Preparing reports for submission to third party for external collection efforts.
- Responsible for customer and Commercial Team questions regarding customer billing
payments adjustments refunds discrepancies account reconciliation and all other customer
account questions. - Process customer holds and account adjustments credits and finance charge write off requests ensuring proper approvals obtained per the Delegation of Authority.
- Assist in processing customer EChecks and conversion to ACH payment method.
- Perform routine and ad hoc analysis of customer account activity.
- Set up new customer accounts in the accounting software ensuring all customer demographic
information is correct including addresses email addresses phone numbers and which contact method each customer prefers. - Assist in customer refunds by logging and tracking refund requests and status following up with requesters where required.
- Participate in process improvement events to create efficiencies in the companys order to cash processes.
Education Experience & Skills Requirements:
- Minimum of five years of responsible in accounts receivable and collections
- Ability to work within a teambased environment
- Strong multitasker with the desire to work in a challenging fastpaced environment ensuring
deadlines are met - Strong attention to detail
- Strong written and verbal communication skills with the ability to articulate challenges and present
actions and solutions along with excellent customer service skills - Excellent computer skills including experience with excel and the ability to learn and become a
subject matter expert on required accounting software tasks
Preferred Qualifications
- Bachelors degree in accounting finance or related field
- Experience working in a company with multiple manufacturing and distribution locations
across several product lines
Physical/Other Requirements:
- Standard office environment with potential remote work flexibility.
- May require occasional overtime during month end peak periods and/or audits.
- Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards.
NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Following receipt of a conditional offer of employment candidates will be required to complete additional jobrelated screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
