Customer Care Advocate II
Customer Care Advocate II
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Care Advocate
Reports To: Manager I Customer Care
Location: Grafton WI OR Lavergne TN
Remote Type: Hybrid 3 days in office 2 days remote
Scope of role
This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders advising on pricing delivery leadtime terms and conditions guidelines and policies credit/debits etc.
Key Responsibilities
Perform basic daily account management tasks:
Respond to email and phone inquiries
Process customer orders
Process customer claims
Complete daily reports
Research and process customer credits and debits
Assisting in writing department SOPs and work instructions and coaching other CSRs on SOP and work instruction creation
Triage and process customer orders
Utilize CRM Oracle OTIS DDM Excel Word PPT and O365 to address customer requests
Provide customer documents (i.e. policies forms engineering drawings wiring diagrams etc.
Identify and take action on continuous improvement opportunities
Actively participate in daily Gemba calls
Take ownership over individual and contributions to team metrics conduct root cause analysis and implement solutions
Participate in user testing to improve department processes
Assist in special projects and Kaizen events
Help train job shadow and mentor new hires
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion energy adaptability and intellectual curiosity necessary for a fastpaced growthdriven environment. Be able to employ forward thinking and a continuous improvement mindset.
Minimum Requirements:
Requires a high school diploma or equivalent and 23 years of related experience. Bachelors degree preferred.
Experienced Microsoft Office; Excel Word O365.
Customer service experience within manufacturing strongly preferred.
Previous experience with process improvements Kaizens and/or projects preferred.
Preferred experience with Oracle or another ERP software.
Preferred experience with Microsoft Dynamics 365 or another CRM tool.
#LIHybrid #LIAB1
Benefits
Medical Dental Vision and Prescription Drug Coverage
Spending accounts (HSA Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit RegalRexnord.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity age ancestry national origin marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan or policy statement please email . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email .
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from thirdparty recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any thirdparties for hires made.
Employment Type
Full-Time
