Customer Service Representative
Customer Service Representative
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Job Description
Customer Care Representative
Hours: 37.5hrs per week Mon to Fri 08.30 17.00
You will join the UKI Customer Care team responding to both internal and external customer queries via the telephone and email. As a Customer Care Representative you will be part of a team which is committed to delivering an outstanding customer experience.
Working office hours Monday to Friday you will be based out of our head office in Penrith but have the choice to work from home two days a week. (after training)
Who are Nilfisk
Established over a 100 years ago we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment vacuum cleaners and highpressure washers but also offer a wide range of domestic vacuum cleaners and high pressure washers to consumers worldwide. We offer innovative products and solutions and we strive to be at the forefront of technological advancement to drive future customer needs.
Your new team
You will be joining a diverse team of 9 that are passionate about delivering an exceptional experience to our customers. You will be supported by both a Team Leader and the Head of Customer Care who will ensure you are equipped with the right tools and support needed to succeed.
Why join us
Working for a Global Organisation you will benefit from working alongside colleagues from across the world with access to a host of training and development opportunities. Other benefits you will receive include:
- Enrolment in the SimplyHealth Plan medical dental and other health costs and access to GP and mental health support 24/7
- Company pension scheme and Death In Service
- Annual leave allowance
- Staff Discount on consumer products
- Opportunities for Hybrid working.
What you will need
Good IT skills You will be required to use multiple IT systems to gather the required information for the customer full training will be given.
- Be able to act reliably and ethically Written and verbal fluency in English.
- Be a problemsolver.
- Be able to cope under pressure.
- Exceptional communication and organisational skills.
Interested
If this could be your next career step please apply on our Career site. What happens with your application We will look at your application and contact you for a phone interview if relevant. Then if there is a match we will invite you to an interview with the hiring manager and potentially a colleague. The 2nd interview will be with an HR representative together with the manager where the focus is on a feedback session on a personality assessment and aptitude test. If you have questions before that you are welcome to contact Hal Dunbobbin Head of Customer Care on.
Lets create a cleaner future together
Cleaning has emerged as a key contributor to health and safety sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box bringing your inspiring ideas to life sharing the results and learning from your setbacks. We believe that diversity is our greatest strength as we achieve the best results from a wide variety of views and approaches. At Nilfisk you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change fora cleaner future
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position regardless of origin race ethnicity religion physical or mental ability gender genderidentity or expression sexual orientation and age.
Job applicant FAQ
Do you have questions regarding the recruitment process or alike Please visit ourFAQ for job applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
