PDC Account Representative - Military Specialist Onsite
PDC Account Representative - Military Specialist Onsite
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 130000 - 130000
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW116: Muskegon MI 4905 Stariha Drive Muskegon MI 49441 USAPosition Role Type:
OnsitePratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious!
Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
What You Will Do:
Serving as key Customerfacing liaison responsible for regular internal and external communication building strong Customer relationships and managing Customer mood making escalations infrequent and improving overall health of assigned Customer accounts for New Spares and Repairs
Providing oversight guidance and mentoring of the Frontline Customer Support Representative (CSR) teams for New Spares and Repairs to build community and to improve throughput productivity and overall Customer Experience
Acting as Customers first escalation point to resolve problems internal and external when issues are not able to be resolved in a timely manner by the Frontline CSR teams for New Spares and Repairs
Resolving shortage issues by making sure to explore all options and ensuring voice of the Customer is at the forefront of all conversations and decisions
Managing assigned Customer Open Order Reports and special assigned internal accounts i.e. Return Material Authorization Miscellaneous Return Material Authorization No Certificate External Stock eStock Warranty etc. by working proactively with assigned Frontline CSRs to resolve blocking issues in a timely manner
Achieving mastery of assigned Customers requirements and flowing down information including but not limited to key contractual information discount structure etc.
Developing and communicating accurate sales forecasts to Management and Inventory & Planning Team
Establishing and validating key performance indicators
Making process improvements to enhance the overall Customer Experience
Actively growing knowledge of parts engine models aircraft and fleets
Performing miscellaneous other duties and assignments as directed
Travelling as required
Additional Responsibilities:
Be the key focal for Military Customers and the PWCS goto expert for our Military Business including but not limited to ITAR requirements contracts parts expertise and process mastery
Continuous drive to identify and execute on opportunities for aftermarket customer service improvement for PWCS Customers in the Military segment capitalizing on industry network & knowledge base
Actively reference technical manuals and publications as subject matter expert to solve daytoday business demands with alternative solutions
Knowledge of Federal Acquisition Regulations (FAR) compliance areas including interpreting and implementing FAR and DFAR contract requirements leveraging legal in the interpretation
Collaborate with Nozzles & Repair Management Manager PDC Global Sales & Customer Service Manager and PWCS Delivery Assurance Representatives to execute to aligned metrics for Military parts repair services
Support Commercial/Contract Manager on new and existing agreements
Independent sound business decision making targeting achieving committed financial business results
Communicate Military Program details to PWCS Management for support and successful as needed
Manage annual system pricing updates and resolve disputes with Military Customers
Produce weekly Military sales forecasts as required by PDC Global Sales & Customer Service Manager
What You Will Learn:
PWC Programs structure as well as the interworkings of how intercompany involvement assists the program.
PWCSs involvement in successful aftermarket support ensuring on time delivery and service level performance indicators are achieved.
How to develop strategic sales plans to position product offerings to maximize inventory turns and revenue.
Qualifications You Must Have:
University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree 6 years of relevant experience
U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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