Commercial Lines Customer Service Rep
Commercial Lines Customer Service Rep
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1 Vacancy
Job Description
Job Description
Commercial Lines CSR
Job Summary
Are you looking for a rewarding opportunity in the insurance industry If so a growing agency is seeking a highly motivated insurance professional to join their team as a Commercial Lines CSR! This integral position provides essential service and support functions ensuring the smooth operation of the agency. Some key responsibilities include assisting account managers handling various service activities and helping to grow the business.
Responsibilities
- Assist in daytoday account management.
- Address client inquiries coverage and policy questions promptly and professionally.
- Handle claims inquiries and facilitate the claims process for clients.
- Cultivate strong client relationships through regular communication and proactive support.
- Act as a reliable point of contact for clients addressing their needs and concerns.
- Demonstrate a strong understanding of the underwriting process including new and renewal business.
- Assist in providing quotes for new and renewal business as needed.
- Maintain accurate and organized client files and documentation.
- Prepare and process policy endorsements certificates of insurance and other required documents.
- Assist with policy issuance and ensure all documentation complies with industry standards.
- Collaborate with the sales team to support client acquisition and retention efforts.
- Assist in identifying upsell and crosssell opportunities for existing clients.
- Participate in the preparation of insurance proposals and presentations.
- Assist in assessing client risk profiles to recommend appropriate coverage options.
- Stay informed about industry regulations and compliance requirements.
- Ensure all client transactions and documentation adhere to industry standards and legal guidelines.
- Play a key role in client retention efforts by delivering exceptional service and building strong client loyalty.
Qualifications/Requirements
- Demonstrates strong verbal and written communication skills with the ability to effectively communicate with clients insurance carriers and team members.
- Possesses a full knowledge of insurance products and usages.
- Experienced in building and maintaining positive client relationships ensuring exceptional customer service and satisfaction.
- Holds an active Property and Casualty (P&C) Insurance License.
- Previous professional insurance experience is required.
- Preferred Agency Management System Experience: EPIC
- 23 years of relevant insurance industry experience preferred.
- Previous experience in commercial lines insurance and account management preferred.
- Above average computer skills with the capacity to master essential software programs.
Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $60k$70k (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package including health dental vision 401(k) and more.
- Hybrid work schedule available.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Employment Type
Full-Time
