Customer Service Representative On-Site
Customer Service Representative On-Site
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Job Description
*** This is an onsite position. ***
ABOUT US
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market specializing in revenue and services management solutions for the transportation industry. Our fullfeatured singleaccount backoffice technology facilitates the highvolume transactions customer operations and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways a VINCI Concessions subsidiary is a leader in road concessions operation and mobility services. We design finance build and operate motorways bridges tunnels urban roads and mobility services on a network of 4100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design finance build operate and maintain some 80 airports motorways and rail projects in 23 countries through our subsidiaries VINCI Airports VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable efficient and innovative.
MAJOR DUTIES AND RESPONSIBILITIES
Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.
- Promote positive customer relations with customers and coworkers.
- Answer routine and nonroutine customer calls daily
- Provide customer service to walkin customers including accepting payments.
- Acquire a working knowledge of our database.
- Communicate effectively with a variety of people across various levels both within and outside the organization.
- Consistently meet established productivity schedule adherence and quality standards.
- Quickly and accurately identify and assess individual needs as well as take the appropriate actions to satisfy those needs.
- Provide information about products and services.
- Maintain customer records by updating account information.
- Follow communication procedures guidelines and policies.
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Must follow all company rules and procedures.
- Ability to deal with customers in a courteous polite and professional manner at all times.
- Respond to all web and email customer correspondence.
- Process incoming customer (CSC) transactions
- Respond to customer voicemails
- Provide support for customer service center as needed
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detailorientated and efficient and possess superior written and verbal communication skills
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations and excellent listening skills.
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic selfmotivated and quickthinking
- Can work in a team environment or independently while being flexible and open to
- learning new experiences in a fastpaced changing environment
- Ability to read and comprehend normal instructions correspondence and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information to customers clients and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required including knowledge of various Microsoft Office programs
- Ability to handle difficult customers or situations
- Ability to work varied shifts.
EDUCATION AND/OR EXPERIENCE
- High school diploma or general education degree (GED)
- A minimum of oneyear Customer Service Experience required
- A minimum of six months of Call Center experience preferred
- Bilingual Spanish is a plus
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities in this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the employee is regularly required to use hands and reach with hands and arms hear and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand sit stoop kneel crouch and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
Required Experience:
Junior IC
Employment Type
Full-Time
