Field Service Engineer 3790
Field Service Engineer 3790
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Job Description
At Oxford Instruments we enable the worlds leading industrial companies and scientific research communities to image analyse and manipulate materials down to the atomic and molecular level. With a sixtyyear history and fourteen Queens Awards for Enterprise our worldclass products and technologies are helping our customers to address the greatest challenges of the 21st century.
Job Location: Bangalore
Primary Purpose:
To install service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification.
Key Responsibilities
- Service provision within allocated timescales to include Installation planning: Ensuring equipment Cryogens and facilities are available at customers site to allow efficient service and repair work.
- Preinstallation preparation: Ensure you fully understand performance criteria achieved factory test results mode of operation.
- Service reports: Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects.
- Site risk assessments: Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded
- Customer communication: Ensure customers fully understand the scope of the installation / service and provide timely updates to any potential changes
- Customer Training: Ensure customer understands full operation of system.
- Act as ambassador for the company enhancing customer satisfaction minimising risk and cost.
- Help desk support: responding to customer incidents reported by the customer as well as remote resolution support.
- The role requires extensive travel within India. Typically travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be 75 travel 25 office based technical support.
- Support whole Asia installation and service activities when assigned.
- Team up with sales in India to build positive OINS brand image by delivering first class customer experience and demonstrating strong ownership to support our customers.
Indicative Performance Measures
- installation and acceptance achieved
- service products sales achieved
- customer satisfaction
- timely reporting
Education / Qualifications:
- Educated in a relevant engineering/science discipline. Higher level degree (Masters PhD) considered an advantage
- Preferably you will have held a similar role in a similar environment manufacturing testing or servicing complex instrumentation systems
- You will have an understanding of cryomagnetic systems vacuum safe handling of cryogens and an understanding of closed circuit compressed gas refrigerating systems. Ideally you will have experiencein superconducting magnets power supply and temperature control instrumentation and ultralow temperature systems
Professional Skills/ Abilities:
- Able to record and present technical data on system performance.
- Able to diagnose complex system failures and propose effective solutions
- Compliance with all Health and Safety policies and procedures and will actively seek to ensure safe working environment
- English speaking essential
- Valid drivers licence required
Personal Qualities:
- Communication Effective communication with all members of the team
- Teamwork Works well as part of a team and provides support to others when necessary
- Cultural Awareness Aware that other cultures have different interaction styles and respond positively
- Emotional Intelligence Desire to improve self professionally
- Engagement Is committed flexible and has a positive attitude to work
- Decision Making Able to analyse a situation and know when a decision is required
- Innovation Is creative and proactive
- Customer and Markets Customer focussed
All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin or disability.
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
Employment Type
Full Time
