Retail Assistant - Stirling Castle - Part time
Retail Assistant - Stirling Castle - Part time
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Job Description
Starting salary:24454 per year (pro rata)
Contract type:Fixed Term
Band:A
Location:Stirling Castle
Working Hours:4 days out of 7 26hours and 6 minutes per week and will include weekends and public holidays.
Your role of Retail Assistant is a Fixed term contract for 22 weeks up until 27 October 2025. The likely start date for this role is 01 June 2025.
Are you looking for a flexible seasonal job that is both fun and unique Youll get a unique view into Scotlands rich history and gain valuable experience in the tourism industry and help bring Scotlands dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotlands past and share your passion with international and local visitors who come to Stirling Castle during the summer season.
You will be responsible for delivering the highest standards of visitor experience across all areas of Stirling Castle working within the retail gift shops with proactive selling of retail products to visitors a core part of the role through visitor engagement.
Stirling Castle staff pride themselves on delivering a first class visitor service. We have welcomed over 515000 visitors from April November 2024 visitors from many countries around the world who are all looking for a unique experience with the anticipation that we will welcome even more visitors in 2025/26.
For more information about the post and information about the team please access the full job description.
Benefits of joining us at Historic Environment Scotland
- Enrolment onto a Civil Service Pension scheme 28 employer contribution
- 25 days annual leave prorata (increasing to 30 days after 3 years) 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage Manx and Cadw properties
Key Responsibilities of this role
Customer Service
- Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.
- Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
- Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.
- Processing and promotion of retail transactions through the till system.
- Responsibility for the retail areas including ordering of stock pricing rotation and attractive display of stock.
- Increase sales through the provision of onsite tastings
- Ensure a high standard of presentation throughout the site including following appropriate cleaning processes in both public and staff areas.
- Processing sales while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
- Support the team in achievement of quality assurance Key Performance Indicators.
- Actively support HES seminars events functions and promotions.
Teamwork
- Proactively communicate with colleagues across the site to ensure high performance standards and consistency.
- Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.
Commercial Awareness
- Working together with your team to achieve overall commercial performance targets.
- Maximise commercial opportunities and capitalise on income generating opportunities through selling and upselling appropriate merchandise and promoting other sites and products.
- Assist Retail Supervisor to ensure accurate stock management and assist with stock ordering and deliveries as required.
Health and Safety & Compliance
- Ensure the security of the site buildings and contents including acting as key holder (where required).
- Monitor and comply with all H&S procedures/guidance relevant to the site.
- Follow correct procedures to ensure safe operation of all equipment.
- Ensure that the health and safety of staff visitors and contractors is paramount at all times.
Key requirements of the role:
In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:
1.Why you are interested in the post with Historic Environment Scotland
2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience. Please read our CV and Cover Letter Guidancefirst before completing.
Essential Criteria:
- Retail sales experience.
- Experience delivering high standards of customer service.
- Excellent team working skills.
- A genuine interest in working within the heritage tourism industry.
- Knowledge of Electronic Point of Sale till systems.
- Experience dealing with cash credit transactions and end of day procedures.
Find out more aboutdesirableskills and experience in ourfull job description.
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or neurodiversity. In support of our Gaelic Language Plan we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.
Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.
To submit your application online please read our How to Apply section followed by Apply Now button to begin your application
Employment Type
Full-Time
