Chief Communications Officer
Chief Communications Officer
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$ 105000 - 115000
1 Vacancy
Job Description
AHCCCS
Arizona Health Care Cost Containment System
Accountability Community Innovation Leadership Passion Quality Respect Courage Teamwork
The Arizona Health Care Cost Containment System (AHCCCS) Arizonas Medicaid agency is driven by its mission to deliver comprehensive costeffective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.
AHCCCS employees are passionate about their work committed to high performance and dedicated to serving the citizens of Arizona. Among government agencies AHCCCS is recognized for high employee engagement and satisfaction supportive leadership and flexible work environments including remote work opportunities. With career paths for seasoned professionals in a variety of fields entrylevel positions and internship opportunities AHCCCS offers meaningful career opportunities in a competitive industry.
Come join our dynamic and dedicated team.
Chief Communications Officer
Office of the Director (OOD)
Address: 801 E. Jefferson Street Phoenix AZ 85034
All AHCCCS Employees must reside within the state of Arizona.
Salary: $105000 $115000
Grade: 28
Open Until Filled
This position is responsible for overseeing all aspects of the agencys publicfacing communications and internal communications across the agency. The Chief Communications Officer (CCO) leads the agencys communications strategy promotes the work of the agency through various communications channels (including social media earned media and the agencys website) and maintains a positive public image of the agency through brand management and stewardship. The CCO leads the communications team and develops and oversees scopes of work for contractors that may be hired to assist with public relations needs.
The position reports directly to the Deputy Director of Community Engagement & Regulatory Affairs and maintains a close working relationship with the agencys Director Senior Leadership Team and other members of the leadership team.
Major duties and responsibilities include but are not limited to:
Communications Team Management and Overall Strategy Develop communications strategies delegate responsibilities and oversee work products of team members. These team members include the Communications Specialist Public Information Officer and Graphic Designer. Manage and direct communications staff (including work assignments setting priorities hiring discipline staff development and evaluating progress). Offer constructive feedback/coaching to the team as needed.
Media Relations Oversee the Agencys responses to all media outlets through direct correspondence with the media and supervision of the Public Information Officer. Ensure the Agency is responsive to media inquiries by coordinating with team members to craft appropriate responses. Draft press releases and website news posts to amplify messaging and relevant developments. Develop and carry out strategies to proactively facilitate positive stories about the agencys work through multiple media channels.
Public Relations Develop and oversee strategy to generate opportunities for the agency to present be featured and/or participate in external forums for the purposes of fostering transparency building trust and maintaining a positive brand. Oversee the agencys website content and design. Provide social media support as needed. Draft and coordinate publicfacing messages that are emailed via multiple AHCCCS distribution lists.
Internal Communications Provide supervision to the Communications Specialist. Maintain an understanding of key efforts occurring across the agency. Use this knowledge to coordinate mass communications across all agency divisions. Ensure crossagency compliance with brand standards. Lead editorial review processes for documents prior to public release. Serve as the primary point of contact between the agency and other communications teams within state agencies.
Design and manage scopes of work for contractors as needed.
Knowledge:
Media relations and an understanding of Arizona media outlets (print radio and television) as well as national media outlets that cover health care issues
Experience in social media (including Twitter LinkedIn and Facebook) website design and maintenance and brand promotion
State government contemporary health care issues and the Medicaid Program
Media production communication and dissemination techniques and methods including ways to inform via written oral and visual media
Key stakeholder groups and forums in Arizona
Skills:
Writing skills with a professional posture
Team leadership and strategy
Recognizing newsworth content visual materials and graphics
Strong customer service and communication skills to advise senior leadership on communication strategies
Google Suite and Microsoft Office Suite
Messaging framing writing and editorial skills
Understanding the implications of new information for both current and future problemsolving and decisionmaking
Managing constructive criticisms
Planning organizing and coordinating assignments independently
Development and use of social media capabilities
Abilities:
Manage and prioritize large volumes of fastfaced work
Establish and maintain effective working relationships with agency management representatives of other governmental agencies business and community leaders employees media representatives the public and other stakeholders encountered in the course of work
Create and deliver high quality written communications and presentation materials
Adapt to various audiences
Succeed as a member of a team while possessing the ability to make independent decisions concerning communication strategies and their effectiveness
Delegate and manage multiple assignments in an effective manner while under strict deadlines
Interpret information and situations and make recommendations in accordance with applicable policies regulations and guidelines
Represent the agency effectively in a public setting and with media representatives on a variety of issues
Minimum:
Five years work experience with a large organization or public relations firm focused on media relations communications and/or serving as a Public Information Officer.
Preferred:
Bachelors degree or Masters in communication marketing public relations journalism or related field.
Possesses a general understanding of and appreciation for Medicaid.
Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R210207.12.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off 13 and 12 days per year respectively) start earning it your 1st day (prorated for parttime employees)
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves Bereavement civic duty and military.
A topranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for lifelong income upon retirement.
Required participation for LongTerm Disability (LTD) and ASRS Retirement plan.
Pretaxed payroll contributions begin after a 27week waiting period (prior contributions may waive the waiting period).
Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Taxdeferred retirement investments through payroll deductions.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing .
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Chief
Employment Type
Full-Time
