Sales Support Specialist
Sales Support Specialist
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Job Description
- Employee discounts
- Training & development
innovative solutions to our clients. We pride ourselves on our commitment to excellence and
our collaborative dynamic work environment. Join us and be a part of a team that values
your skills and offers opportunities for growth and development.
Job Description: We are seeking a highly motivated and detailoriented Sales Support
Specialist to join our team. The ideal candidate will be passionate about providing
outstanding service to both our clients and the rest of our team. Candidates who possess
strong problemsolving skills are highly organized and have a bright personality will excel in
this role. As a Client Support Specialist you will be an important piece to our team fielding
questions from clients and assisting our sales team with projects while maintaining the
upbeat culture that AlphaGraphics Lehigh Valley team has become known for.
Key Responsibilities:
Collaborate with sales team on opening job tickets
Log file and complete postproject documents and proofs
Direct clients via phone and email the correct department regarding the nature of
their project or business
Assist walkin traffic with order redemption payment and processing
Maintain a high level of client satisfaction by providing an enjoyable experience and
build strong relationships
Document client interactions and transactions recording details of inquiries
complaints and comments as well as actions taken
Provide product and service information to clients including updates on new features
and functionalities
Follow and complete all client support strategies and initiatives
Stay updated on company products services and policies to provide accurate and
current information to clients
Identify and escalate priority issues to the appropriate teams
Qualifications:
High school diploma or equivalent; a bachelors degree is preferred
Proven experience in a customer service or client support role
Excellent communication skills both written and verbal
Strong problemsolving and criticalthinking abilities
Ability to multitask and manage time effectively in a fastpaced environment
Proficiency in using customer support software and CRM systems
A positive upbeat attitude and a commitment to providing exceptional client service
Ability to work with various teams across the organization
Attention to detail and strong organizational skills
Must successfully pass background check and drug screening
* Experience in the printing or sign industry is a plus
Benefits:
Competitive wage
Monthly bonus plan
Opportunities for professional growth and development
A fastpaced collaborative and opendoor policy work environment
Paid parking
Paid time off and holiday pay
Indepth training and support throughout the duration of employment
At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.
We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
