Returnship IT Technology Services Specialist 409906
Returnship IT Technology Services Specialist 409906
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Meet your team:
As a market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom warehouse to storefront onpremise to cloud desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably.
Within the Product Engineering (PE) board area the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering endtoend Managed services experience during a customers cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure our partners and through public cloud infrastructures.
What youll do:
Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS Enhanced Operations Service (EOS) organization serving as a trusted advisor responsible for safeguarding and optimizing customers investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization SDS is tasked with keeping track of the activities processed by the delivery teams ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
- SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customers business goals and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- SDS acts as the primary contact from the EOS delivery teams in the different service areas Service Request Fulfilment Incident Management Event Management and Problem Management.
- Solid handson experience with SAP technologies like SAP NetWeaver Web Dispatcher BusinessObjects solutions Convergent Charging Convergent Mediation OpenText etc.
- Sound knowledge of Hyperscalers networks and virtual technologies including load balancers and virtual machines.
- Solid expertise and handson experience in SAP Technologies and Products (SAP certification preferred).
- Proven ability to manage operational tasks handle customer escalations and drive process improvements.
- Ability to thrive in a highpressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with crosscultural teams both international and virtual to achieve seamless project delivery.
- Collaborate with Product Development and support for roadmap feature and bug fixes.
- Proficient in analytical and solutionoriented thinking.
- Excellent written and verbal communication skills in English.
What you bring:
- Bachelors degree or higher in Computer Science Engineering or Information Management
- 6 years of experience in the IT industry with a primary focus on SAP technology (BASIS).
- Minimum of 5years of experience in a technical role with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linuxbased server operating systems
- Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.
Note: This position is part of the SAP Returnship Program seeking applicants who have been on a career break for a year or more and want to return to the workplace
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 409906 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
