UI Claims Specialist
UI Claims Specialist
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Job Description
The work we do matters!
Hiring Agency:
Labor Agency 23
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
We are looking for Individuals who are customer focused detailoriented effective communicators and enjoy working in a teamoriented environment. If this sounds like today!
Heres what we have to offer!
13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156 statematched retirement
Tuition reimbursement
Employee assistance program
79 employer paid health insurance plans
Dental and vision insurance plans
Employerpaid $20000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations
Fun inviting teammates
A safe and secure environment
Examples of Work
Assist unemployment insurance claimants with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial additional and weekly claims for unemployment insurance benefits.
Receive and respond to telephone and/or inperson inquiries from claimants employers other agencies and the general public regarding the unemployment insurance program by interpreting state and federal unemployment insurance laws agency rules regulations policies procedures and guidelines.
Explain services procedures options and benefits to customers. Discuss NDOL and American Job Center services and refer accordingly.
Prescreen claims by gathering and assessing key database information on individuals type and location of employment and applying Nebraska federal and state laws to make decisions.
Collect record and store claimant demographics and employment history along with appropriate occupational classification codes and enter respective data into a computer database.
Retrieve review and verify all client personal and employment information data for accuracy and completeness and update as required.
Conduct periodic eligibility review interviews with unemployed individuals regarding ability and availability for work in person and over the phone.
Review batch and forward all claims for appropriate action. Complete and submit supplemental documentation.
Other duties as assigned.
Location: Positions are inoffice located at 5752 Ames Avenue Omaha NE
Schedule: 8am5pm; MondayFriday
Requirements / Qualifications
Minimum Qualifications: Training or experience in areas such as public contact customer service call center and/or performing office/clerical procedures including the use of personal computer associated software and office equipment.
Preferred Qualifications: Associate degree in business administration marketing human resources social services or related field. Experience working as a customer service representative. Spanish/English bilingual language skills preferred but not required.
Knowledge Skills and Abilities
Knowledge of: State and Federal regulations and policies; Nebraska Employment Security Law.
Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.
Ability to: investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
