Reservations Agent - Marine Lawn Hotels Resorts Remote or Hybrid
Reservations Agent - Marine Lawn Hotels Resorts Remote or Hybrid
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Job Description
We have a great opportunity to join the team working 6am to 12:30 PM Saturday to Tuesday working from home for our central reservations team..
What will I be doing
- Answering incoming telephone calls for reservation enquiries for the Marine and Lawn portfolio in a timely manner.
- Managing Email enquiries and follow ups for reservations across all properties
- Undertaking arrivals checks to ensure guest details are captured accurately to ensure the operations can deliver exceptional guest service
- Ensure that all OTA arrivals are in the system accurately
- Following up on reservations traces and dealing with guest requests
- Entering and managing group rooming lists for golf and leisure guests/bookings
- Following up with GTO agents to obtain rooming lists and billing information
- Follow up with guests and clients to ensure any queries are dealt with
- Being fully knowledgeable about all hotels in the Marine and Lawn portfolio
- Being fully knowledgeable and accurate in the operation functionality and standards required in using the designated systems
- Maintaining accurate filing systems for all correspondence within the department and ensure all filing is completed
- Ensuring all system traces are actioned daily to ensure all noshows from the previous night are followed up and charged accordingly
- Proactively calling all upcoming arrivals in line with the agreed timeframe
- Encouraging the upselling of products rooms and other hotel services/products
- Creating and distributing reports to key stakeholders
What are we looking for
- Great attitude and someone who can positively impact the guest experience.
- Genuinely friendly and enjoys working as part of a team
- Good communication and interpersonal skills
- Expert level attention to detail
- Proficient in IT
- High resilience and adaptability
- Hotel and/or Contact centre experience
- Previous experience of Opera would be beneficial however not essential
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&Cs apply)
- Refer a Friend Scheme just by putting a good word in for a friend you could earn some extra cash
- Access to participating in healthcare plans and insurance plans just in case
- Monthly published schedules
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About Us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the onceinalifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit marineandlawn.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
