Claims Manager Remote

Are you a strategic leader with a passion for driving excellence in claims management

Were seeking a forwardthinking Claims Manager to lead our national claims function. As part of the Senior Leadership Group youll play a key role in positioning CoAct as a sector leader in claims and employment services.

This is more than a management role its an opportunity to contribute at a strategic level guiding performance compliance innovation and continuous improvement across our network.

Exploring the role

This strategic leadership role oversees a team of Claims Officers drives best practice and supports technologyenabled efficiency. Reporting directly to the Executive General Manager the role also contributes to sector discussions on policy and operational impact.

Your key responsibilities include but are not limited to:

• Oversee and coach a team of Claims Officers managing programspecific portfolios (DES Workforce Australia TTW)
• Lead training mentorship and skill development to maintain a highperforming team
• Implement quality controls to minimise errors risks and audit exposure
• Monitor claim trends processing times and success rates to identify improvement opportunities
• Own and manage the endtoend claims process ensuring accurate and compliant submissions
• Provide highlevel support to service partners including education resources and compliance governance
• Collaborate with Operations Business Analytics and Service Partners to identify service innovations that drive performance and compliance
• Keep the Executive General Manager and National Employment Services Managers informed of any business risks

What were looking for

• Proven experience in claims management within Employment Services with strong contract knowledge and application in service delivery
• Demonstrated success in leading teams developing staff and driving performance improvement
• Strong communication skills with the ability to prepare detailed correspondence and reports
• Highlevel problemsolving and analytical skills with a focus on KPIs efficiency and financial sustainability
• Extensive experience assessing and lodging claims with strong attention to detail
• Ability to interpret contractual documents and advise on system improvements to support performance
• Strong stakeholder engagement skills including experience working with government service partners and industry bodies

What can we offer

• Remote role work from home
• Flexible working arrangements
• Competitive Salary packaging (save on tax)
• Mobile health and wellbeing allowance
• Additional wellbeing leave extra 13 days on top of your annual and personal leave
• Corporate health insurance discounts
• Awarded Employer of Choice in The Australian Business Awardsand 2024
• Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia

CoAct is a nonprofit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Your next steps

Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: its not just about what you know but the unique value you can bring to CoAct and our team! To apply we kindly request that you submit your resume and cover letter via the Apply Now button.

At CoAct diversity and inclusion are at our core. We welcome applicants of all backgrounds including race religion gender identity sexual orientation disability and age. If you are interested we want to hear from you. We are proud to be a disabilityfriendly company!

If you have any questions about the position or the application process or if you require an adjustment to be made during the recruitment process (including alternate formats) please do not hesitate to contact our Talent Acquisition Lead Suelen onand

All applicants may undergo a criminal history verification along with other required checks including but not limited to the NDIS screening clearance and Working with Children Check during the recruitment process.