Collections Specialist 6496
Collections Specialist 6496
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Job Description
Position Summary
The Collections Specialist position is focused on researching identifying and resolvingissues relating to customers past due balances. Specialist will perform all activities necessary to collect outstanding receivables in a timely manner within assigned portfolio.
The Collections Specialist will be responsible for ensuring that all collection activities are performed in a professional manner with a customer service focus. Candidate must be detailed oriented have excellent problemsolving skills and the ability to work in a remote team environment. This position is crossfunctional with the Cash Application Department and will require moderate analytical & financial skills and excellent verbal and written communication skills. Oxford uses HighRadius Collections and Cash application software for worklist and automated dunnings. This role is responsible for working accounts that are not paying timely and/or being proactive in identifying and solving problems that result in payment delays.
What We Offer
Responsibilities
- Review assigned Worklist in High Radius to followup by Phone or Email for collection of overdue accounts
- Use the High Radius system to track emails notes and tasks.
- Handle accounts with special care that require unique invoicing requirements.
- Perform courtesy calls on large invoices just coming due and or new accounts for verification that all is in order to pay
- Supports and adheres to established accounts receivable collection & escalation processes
- Strong attention to detail and the ability to reconcile complex customer accounts
- Supports Cash Applications when assistance may be needed
- Provides client support and relationship building with all internal and external customers
- Communicates effectively across all levels of the organization
- Other duties as needed assigned by Manager
Additional Responsibilities
Skills
- Intermediate knowledge of MS Excel and Word required
- Previous experience with PeopleSoft is a plus
- Ability to maintain regular attendance and work all hours necessary or required
Education
Experience
- Associates degree preferred or equivalent work experience
- 35 years of B2B collections experience desired
Competencies
Supervision
Salary Information:
Please contact if you are interested in this position.
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race color religion age sex sexual orientation genderidentity national origin disability protected veteran status or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with therequirements of applicable law. Oxford provides holiday pay paid time off medical dental vision life and disability benefit plans flexible spending accounts health savings accounts employee tuitionreimbursement student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please email .We will make a determination on your request for reasonable accommodation on a casebycase basis.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
