Customer Service Representative Charlotte
Customer Service Representative Charlotte
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Responsive recruiter
Lead with Purpose: Customer Service Representative
Join Our Mission to Save Lives by Teaching Children to Swim!
Join Our Mission to Save Lives by Teaching Children to Swim!
At Little Otter Swim School were not just teaching children to swimwere on a mission to save lives by providing the essential skill of swimming to children. We believe that every child deserves the chance to feel confident and safe in the water and our work extends far beyond the pool. Were committed to creating positive experiences that leave a lasting impact on every family we serve.
As a Customer Service Representative youll play a vital role in connecting with families and supporting them on their journey with us. Youll ensure they feel valued heard and supported helping to build lasting relationships and ensuring that every customers experience is seamless and meaningful. This connection is integral to our mission of teaching children lifesaving skills as it allows us to create a positive trusting relationship that fosters the success of every child.
If youre ready to be a part of a team thats changing lives and making a real difference we want you on board!
What Youll Do:
- Customer Support: Provide exceptional service to parents and families by answering questions assisting with scheduling and explaining our programs and policies ensuring a smooth and positive experience every step of the way. Every interaction is an opportunity to build a relationship that supports our mission to teach children lifesaving swimming skills.
- Problem Resolution: Handle customer concerns with empathy and professionalism always finding solutions that reflect our commitment to customer satisfaction and the lifechanging impact were making in the lives of children.
- Administrative Support: Assist with scheduling registration and payment processes ensuring that all administrative tasks are carried out efficiently and accurately so families can focus on their childs progress and safety.
- Collaborate & Support: Work closely with team members across the organization to ensure a seamless experience for all families knowing that every moment we spend supporting a family brings us closer to our lifesaving goal.
- Promote Positive Culture: Contribute to a welcoming and supportive atmosphere that builds trust with customers and creates a positive work environment. Our connections with families are at the heart of our mission and we strive to foster a culture that reflects that.
What Youll Bring:
- Passion for Customer Service & LifeSaving Mission: Youre passionate about making a difference in peoples lives and dedicated to creating lasting positive experiences for customers. You understand that the customer journey is integral to our mission of saving lives through swimming.
- Strong Communication Skills: Youre an excellent listener who can provide clear accurate information to address customer concerns and help guide them along their journey.
- Team Player: You collaborate well with others working together to create a supportive goaldriven environment that drives our mission forward.
- Organized & GoalOriented: Youre proactive efficient and focused on providing quality service while helping families achieve their goals and ensuring that children are safe and thriving in the water.
- Patience & Empathy: You approach every interaction with care understanding and a calm demeanor always prioritizing the emotional wellbeing of our families.
- Commitment to Consistency: Youre reliable and maintain a consistent work schedule ensuring continuity of support for our customers and building strong trusting relationships with families.
Why Little Otter Swim School
At Little Otter Swim School were more than just a teamwere a family. Were passionate about what we do and deeply committed to providing exceptional service to our customers. By joining us youll become part of a purposedriven organization that values growth teamwork and professional development.
- Growth Opportunities: Whether youre looking for parttime work or a fulltime career we offer opportunities for advancement and continuous learning.
- Competitive Pay: Starting at $14.25$17 per hour with the potential for higher wages based on experience.
- Inclusive Culture: We value diversity and foster an inclusive workplace where all team members are respected and supported.
- Making a Difference: Youll be helping families feel confident and supported while contributing to the lifesaving mission of teaching children to swim.
If youre excited about making a real difference in the lives of families and children all while providing exceptional customer service we want to hear from you!
Apply Today and be part of a team thats saving lives and making a meaningful impact on the lives of our families.
Little Otter Swim School is an equalopportunity employer and encourages individuals from all backgrounds to apply. Join us today and help us teach lifesaving skills to children!
Compensation: $14.25 $17.00 per hour
Imagine being a childs first teacher and helping prepare a lifetime of confidence in the water. Our instructors are at the heart of Little Otter Swim School and what truly brings the Little Otter difference to
Our goal is to create a remarkable experience for our students and parents and our fellow employees. One of the many reasons we have been named one of the best places to work by the Charlotte Business Journal.
Join us in accomplishing our vision to be a leading and active voice promoting and educating the children parents and the community about:
Join us in accomplishing our vision to be a leading and active voice promoting and educating the children parents and the community about:
- Swimming Skills
- Water Safety
- Drowning Prevention
- Cognitive and Developmental benefits of early and consistent exposure to the water
Member schools are independently owned and operated. Your application will go directly to the member school and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location and not to US Swim School Association.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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