IT Support Specialist

As an IT Support Specialist youll be the goto tech support for both local and remote users in our corporate sales and construction teams. Your expertise in deploying troubleshooting and repairing Windows desktops laptops mobile devices and various office technologies will be essential in ensuring smooth and efficient operations.

Essential Duties and Responsibilities

• Provide handson and remote technical assistance to corporate sales and construction users across multiple locations. Support includes onsite help at Headquarters remote locations and on field sites. Support channels include onsite visits phone email and remote assistance tools.

• Address and resolve internet and networkrelated issues including reporting outages to service providers and maintaining communication with the Service Desk team to ensure prompt service recovery.

• Set up and configure desktops laptops and mobile devices using companyapproved configurations ensuring seamless deployment with minimal user downtime.

• Perform repairs and troubleshoot issues related to printers scanners copiers and other office technology ensuring critical deadlines are met with minimal disruption.

• Provide technical support for both inhouse applications and industrystandard tools like Microsoft Office Microsoft Teams Microsoft Intune Microsoft Azure Fresh Service GoToAssist Cisco Meraki and SharePoint.

• Participate in hardware and software rollout projects coordinating with the department to ensure smooth transitions with minimal downtime for users.

• Assist in the auditing and management of computer equipment and network infrastructure including routers switches internet lines and wireless cards ensuring all systems are uptodate and functioning correctly.

• Provide new hires with a basic introduction to their tech setup including hardware software and network resources helping them quickly acclimate to company systems.

• Take ownership of assigned tasks and projects ensuring they are completed within specified timelines while coordinating with the Service Desk team as needed. Capable of working independently on tasks when necessary while also being able to collaborate effectively with the Service Desk team to resolve issues and improve overall system performance.

• Monitor and enforce IT security policies including the management of antivirus software data encryption and user access controls to protect company data and ensure compliance with industry standards.

Job Competencies

• Customer/Client Focus
• Communication/Building Relationships
• Time Management
• Flexibility
• Business Acumen

Qualifications

• High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.

• 3 years of relevant IT experience required.

• Understanding of IT Helpdesk practices with strong emphasis on customer service.

• Extensive knowledge of computer hardware software and basic networking.

• Understanding of network wiring and small office network configurations.

• Experience working with active directory managing user accounts and access.

• Strong knowledge of Windows OS computer hardware and basic networking. Experience with Active Directory and network setups.

• Support experience setting up and troubleshooting HP Xerox and Sharp copiers.

• Must have immediate availability to communicate when required by the company via employeeprovided technology that is compatible with company systems and using data access supplied by the employee. (No reimbursement is provided for employees choice of technology or for employees data usage).

• Demonstrated computer skills including a working knowledge of MS Office products including Outlook Excel Word and PowerPoint.

• Current valid Drivers License with acceptable driving record.

Work Availability

• Regular predictable attendance is an essential function of this position.

• Must be regularly available and willing to work at least full workdays from Monday through Friday and such other hours as the Company determines are necessary or desirable to meet business needs.

• This position also requires periodically being available to support local and field users after hours weekends (on call) and Holidays. The employee may be on call an average of one week per month.

• While on call the employee will need to answer telephone calls from the Companys computer users to the Companys Service Desk line which the employee will forward to his or her personal phone line. Generally speaking the employee should return any missed calls within one hour if possible. The employee will be free to engage in personal activities while on call. The employee will not need to answer calls between the hours of 10 p.m. and 7 a.m.

• The employee will exercise discretion to determine the appropriate response and urgency of the users request. If the employee is unable to resolve the users request over the phone the employee will establish with the user an appropriate response time frame. If the employee is unable to meet the users schedule the employee should call other employees in the IT department for assistance in responding to the request for help.

• Time spent on tasks such as talking to computer users troubleshooting and providing user support will be compensable as will any associated travel time that may be necessary.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer

^{Disclaimer: Recruitment Fraud Any communication regarding job opportunities from our organization will be initiated through official channels only including our company email domain @perryhomes and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g. passport and bank account info) financial details or any form of payment (e.g. application fee). If you receive suspicious communications encounter job postings that appear fraudulent or want to confirm any employment postings please contact .}