IT Support Specialist Tier 2
IT Support Specialist Tier 2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 46349 - 74158
1 Vacancy
Job Description
Hours: fulltime 37.5 hours per week) Monday Friday 8:30 am 5:00 pm
Location: burg VA 24501
Position Summary
The IT Support Specialist (Tier 2 will serve in a help desk work environment and will report to the Network and Systems Support Manager.
Required Education and Experience
- Associates degree in IT Computer Science or a related field (bachelors preferred but not required). Equivalent work experience may substitute for formal education.
- 24 years of experience in an IT support or help desk role including prior Tier 1 help desk experience with demonstrated progression to more advanced troubleshooting with handson experience with hardware software and network troubleshooting.
- Preferred certifications: CompTIA A Comp TIA Network CompTIA Security Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation Certification HDI Desktop Support Technician (DST).
Related Knowledge Skills and Abilities
- Knowledge of: Windows operating system; networking concepts (OSI Model ICMP TCP/IP DNS VPN); Active Directory group policies and user management; IT security principles (firewalls antivirus encryption); enterprise applications (Microsoft 365 SharePoint) Hardware and software troubleshooting techniques; ITIL best practices and ticketing systems (Track IT or other comparable). Knowledge of scripting (PowerShell/Batch) is a plus.
- Ability to: perform advanced troubleshooting and problemsolving; provided articulate written and verbal instructions and explain technical concepts to nontechnical users; provide assistance with remote support and desktop management tools.
- Willing and available to work modified schedules (weekends holidays etc. as required; Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
HORIZON ENVIRONMENT
Horizon Behavioral Health is located in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails kayaking the James River Blueways or a Sunday drive along the worldfamous Blue Ridge Parkway burg Virginia offers smalltown southern charm with an active culture of music festivals outdoor activities worldclass performing arts and a revitalized downtown that placed it at the top of the list by Reviews as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in burgs 2021 Giving Back Award Best of burg for Counseling Services for multiple consecutive years and named Best Place to Work by burg Business Magazine in 2023 and again in 2024!
To Apply Please visit our online career center at Behavioral Health is an Equal Opportunity Employer (EOE).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
