Engineer-Tech Support 13329
Engineer-Tech Support 13329
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Job Description
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Job Title
Engineer Tech Support
Location
Ahmedabad
About Us
Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technologydriven excellence in missioncritical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit www.IRCO
Job Summary
Technical support engineers are in responsible for addressing technical inquiries coaching distributors and customers and resolving customer issues. He will serve as the primary point of contact for all technical assistance troubleshooting and training related to Rotary mechanical.
Responsibilities
- Assist our technicians and channel partners with accurate and quick technical support.
- Be able to instruct field service technicians and offer technical guidance. Identify issues provide solutions and offer a root cause analysis.
- Point of escalation for urgent help for channel partners and direct technicians. Collaborate within the company to offer a prompt solution.
- Leverage WIP RMS and IDM to keep track of recurring customer issues.
- Developing competencies through technical articles and tubes.
- Actively involved in New Product Development activities including design and reliability field testing and feedback field upgrades training and new technology service capabilities.
- Utilize the warranty database to create and publish thorough reports that back up corrective actions.
- Develop and conduct internal and field trainings on our products and applications for distributor technicians customers and direct technicians
Basic Qualifications
- BE/B.Tech with 38 years of experience
- Must be known to the local areas/region
Travel & Work Arrangements/Requirements
- As per business requirements
Key Competencies
- Must be able to communicate technological solutions not only to technical but to business users as well
- Understanding of the Service
Knowledge in installation commissioning Maintenance
What we Offer
- 5 Days working
- Equity Stocks (Employee Ownership Program)
- Leave Encashment
Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technologydriven excellence in missioncritical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit www.IRCO.
Employment Type
Full-Time
