DxP Support Engineer Drupal
DxP Support Engineer Drupal
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Job Description
About Acquia
Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core the Acquia Digital Experience Platform (DXP) enables marketers developers and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers enhance conversions and help businesses stand out.
Headquartered in the U.S. Acquia is a Great Place to WorkCertifiedTM company in India is listed as one of the worls top software companies by The Software Report and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!
Youre Someone Who Demonstrates..
- Passion for the web opensource and genuinely helping others
- A core understanding of your role responsibilities and the common purpose of the team within the company
- A teamwork mindset: Acknowledging and appreciating others efforts contributions and compromises is a priority for you. You have respect for team decisions.
- Courage: You care more about doing the right thing even when its hard than being right.
- Integrity: Acquias core values and behaviors are aligned with yours
What Youll Be Doing...
- Assisting customers by addressing and resolving their data and/or product interface challenges
- Using your problemsolving critical thinking and multitasking skills to provide a worldclass support experience
- Creating and updating team KnowledgeBase articles Troubleshooting Guides FAQs and other supportrelated collateral
- Maintaining a detailed understanding of our product architecture technical components and application functionality
- Developing leadership skills through your curiosity ownership of issues mentoring and courage to challenge the status quo
Requirements
Education: Bachelors degree preferred ideally in Computer Science Information Technology orSystems or a related field
- Experience: Minimum of 3 years in a technical support organization or similar
- Exposure to SaaS products cloud technologies and technical troubleshooting is a plus
- Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
- Experience in site development PHP development and/or demonstrable Drupal 7/10 skills is a plus
- Communication Skills: Strong ability to convey information clearly both written and verbal to a variety of audiences ie. technical and nontechnical customers
Interpersonal Skills:Ability and desire to form strong relationships with customers teammates and
coworkers across departments and functions
Problem Solving: Strong analytical and problemsolving skills with a customercentric approach
Tools: Familiarity with support ticketing systems CRM software and other relevant tools
Availability: Requires availability during standard US business hours (Timings may vary based on Daylight Saving Time)
Why Acquia Support
A genuinely fun place to work. Were a tightknit team with a lot of energy and opportunities to work collaboratively with others both in Support and across Acquia to improve our offerings and customer experiences.Were not a call center. Acquia is looking for engineers not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance we mean it Paid quarterly oncall and a liberal vacation policy mean a role where you can have a life not just a job you can live with.
Acquia is proud to provide bestinclass benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage wellness programs take it when you need it time off parental leave recognition programs and much more!
Individuals seeking employment at Acquia are considered without regard to race color religion caste creed national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.
Employment Type
Full Time
