Manager Represented Casualty
Manager Represented Casualty
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Job Description
Location(s)
Henderson NevadaDetails
Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a highperforming culture valuable opportunities for personal development and professional challenge and a healthy worklife balance can be highly motivating and productive. Kempers products and services are making a real difference to our customers who have unique and evolving needs. By joining our team you are helping to provide an experience to our stakeholders that delivers on our promises.
POSITION SUMMARY:
At Kemper a Manager Represented Casualty is responsible for the oversight of all claim processing and management activities assigned to claim units. This role is responsible for performance development coaching and also provides guidance and support to ensure timely accurate efficient claim processing and performance metrics.
POSITION RESPONSIBILITIES:
- Manages the daytoday operations for assigned claims staff by establishing schedules and priorities coaches employees in reviewing analyzing investigating negotiating and settling claims in compliance with Kemper Claims Standards.
- Responsible for oversight of claim files (nonlitigated or litigated) within aligned unit to include reviews on open inventory and review of files to assess overall quality.
- Builds a high performing resultsoriented staff assists with employee onboarding ongoing development and managing individual performance through ongoing coaching focused on competencies and technical skills.
- Coaches to improve technical expertise throughout the claim process.
- Leads and effectively contributes to a culture of continuous improvement and innovation.
- Monitors evaluates and authorizes within assigned authority limits claim reserves settlements and payments that exceed staff authority.
- Leverages analytics to monitor assigned claims staff production inventory quality and results.
- Monitors KPIs to ensure production and quality goals are met.
- Remains abreast of existing proposed and new legislation affecting the industry.
- Drives interprets and communicates current Company policies change initiatives claim developments and procedural changes.
- Prepares and conduct performance and competency assessments.
POSITION QUALIFICATIONS:
- High school diploma or equivalent is required.
- Bachelors degree preferred.
- Five years claims handling experience preferred.
- Three years supervisory experience or equivalent leadership experience preferred
- Proficiency with computer skills to include Microsoft Suite products and webbased applications.
- Must obtain and maintain state licensing where applicable.
- Possess and maintain a valid drivers license and meet qualifications to operate a company vehicle under the Companys Vehicle Policy.
- Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims.
- Time management skills ensuring deadlines are met for claim resolution.
- Effective communication skills both verbal and written to interact with various stakeholders.
- Strong analytical skills to lead team in making informed claim handling decisions.
- The range for this position is $77100 to $128500. When determining candidate offers we consider experience skills education certifications and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical Dental Vision PTO 401k etc.
- Sponsorship is not accepted for this position.
- This position works onsite in our Henderson NV office.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity Equity and Inclusion efforts to align with our vision mission and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information such as your social security number or banking information via text or email. Additionally Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message delete it.
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Required Experience:
Manager
Employment Type
Full-Time
