Tech Ops Engineer

RAPP Chicago is looking for a Tech Ops Engineer to join our awardwinning Technology team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision and empathy at scale.

As aglobal nextgeneration precision marketing agencywe leveragedata creativity technology and empathyto foster client growth.We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviors and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal wellbeing.

HOW WE DO IT:

At RAPP our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data connected content and connected decisioning.

Our data analysts identify who that person is our strategists understand what they want and our awardwinning technologists and creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group RAPP is comprised of 2000 creatives technologists strategists and data and marketing scientists across 15 global markets.

YOUR ROLE:

RAPP has a tradition that encourages entrepreneurial thinking innovative solutions and the conviction to executive. We seek individuals who thrive in fastpaced problemsolving environments. Were looking for a looking for a talented and detailoriented Technical Operations Engineer to join our dynamic team. This role is crucial in supporting our Campaigns teams by monitoring and optimizing existing campaigns ensuring that our solutions deliver personalized experiences and drive business outcomes. The ideal candidate will have a strong background in Pega technology experience in creating and managing campaigns and proficiency with Pegas monitoring simulation and model tools.

YOUR RESPONSIBILITIES:

• Collaborate with the Pega Decisioning Architects and Strategy Enablement teams to identify and implement optimization opportunities using datadriven insights and advanced analytics.
• Develop and implement new campaigns using Pega Customer Decision Hub (CDH) ensuring they are aligned with business goals and customer needs.
• Work closely with the Pega Decisioning Architect data scientists and other stakeholders to ensure alignment and successful campaign .
• Leverage Pega monitoring tools to track campaign performance identify issues and ensure high availability and reliability.
• Use Pegas simulation tools to test and validate campaign strategies before deployment ensuring they meet desired outcomes.
• Manage and monitor predictive and adaptive models to enhance campaign effectiveness.
• Create and maintain comprehensive technical documentation for campaign configurations monitoring processes and optimization strategies.
• Diagnose and resolve technical issues related to Pega campaigns utilizing tools such as Pega Diagnostic Cloud and other tools to ensure minimal disruption to operations.
• Stay updated with the latest Pega features patches and best practices continuously seeking ways to improve campaign performance and efficiency.
• Identify and escalate critical issues to the appropriate teams or management to ensure timely resolution.
• Create and manage JIRA tickets for bugs enhancements and tasks ensuring all issues are tracked and resolved efficiently.
• Create and manage support tickets with Pega or other thirdparty vendors to resolve technical issues or obtain assistance with complex problems.

REQUIRED SKILLS:

• 23 years of experience in Pega decisioning and related technologies.
• Bachelors degree in Computer Science Information Technology or a related field
• Pega Certified Decisioning Consultant (PCDC) required
• 2 years crosschannel marketing campaign development experience
• Proficiency in Pega monitoring tools (SMA PDC PLA AES) simulation tools (VBD Scenario Planner) and model tools (ADM PAD).
• Experience in troubleshooting and resolving technical issues related to Pega campaigns.
• Experience creating and managing support tickets with Pega or other thirdparty vendors.
• Strong analytical skills with the ability to interpret complex data and make datadriven decisions.
• Strong verbal and written communication
• Selfmotivated a natural problemsolver and a good communicator with a demonstrated ability to oversee multiple projects simultaneously and work collaboratively in a team environment
• Strong ability to be proactive in bringing new technology solutions and ideas to optimize ways of working

DESIRABLE (but not required):

• T3 Security Clearance
• Pega Decisioning Consultant (PCDC) Data Scientist Certification Pega Certified System Architect (PCSA) or higher Certification
• Knowledge of AI and machine learning concepts as applied within Pega.

Our hybrid work model:

RAPPs current hybrid model is designed to enable inperson connections and collaboration that is core to our culture while also supporting flexibility for all employees. As such we have the option to work from home two days per week if wed like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance 401(k) stock options Healthcare & Dependent Flexible Spending Accounts vacation sick and personal days and positive activism days paid parental leave and disability benefits. For more information regarding Omnicom benefits please visit www.omnicombenefits. A reasonable estimate of the salary for this role at the time of posting is $90000 $108000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including but not limited to: skill set experience and training certifications; etc. This is an exempt position. If your requirements fall outside of this range you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status.

NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.