Admissions Operations Specialist
Admissions Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Admissions Operations Specialist serves on the Admissions Operations team as the lead student facing resource and provides guidance for students and their families on admissions financial aid scholarships and residency process for the office of Admissions. Position will be cross trained to effectively assist students at all levels of admission undergraduate and graduate both domestic and international.
Essential Duties And Responsibilities
Provide guidance and support to individuals and constituents seeking information about UTAs academic programs and degree opportunities at various stages of the admissions cycle including detailed explanations of admission processes requirements and application procedures. Must be able to provide general information and at times refer inquiries to other student support offices. Advise applicants regarding admission criteria for undergraduate and graduate programs. May counsel students on financial aid or housing arrangements transfer credit collaborate/communicate with other departments on campus. Reviews application support documents (i.e. transcripts) to provide prospective students and applicants clarity for next steps throughout the prospecttoenrollment life cycle. Manages daytoday customer service escalations. Escalations can occur in person via phone or email. Liaison with other departments when necessary. Follows up with prospective/admitted students on escalations cases. Assists in managing Admissions staff questions including but not limited to: Provide answers to inquiries of a complex nature via email phone calls facetoface interactions. All students who have been denied Perform other duties as assigned
Minimum Qualifications
Bachelors degree or a equivalent mix of education and relevant experience in similar role. Two 2 years of experience in operations higher education admissions or related work. Intermediate skills in Microsoft Office Suite.
Preferred Qualifications
Masters degree. Three 3 years of equivalent work experience. Slate CRM experience. Proficient in Microsoft Office Suite.
Work Schedule
MondayFriday; 8:00am 5:00pm Occasionally may require extended office hours until 6 and/or a few Saturdays a year for special events.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
