Client Delivery Specialist
Client Delivery Specialist
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Job Description
Overview
Now is the time to join us!
Were Personify Health. Were the first and only personalized health platform company to bring health wellbeing and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health we believe in offering total rewards flexible opportunities and a diverse inclusive community where every voice matters. Together were shaping a healthier more engaged future.
Responsibilities
Who are you
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This clientfacing and engaged role will help execute the strategy coordinated by Account Management and the client team.
In this role you will wear many hats but your knowledge will be essential in the following:
- Coordinate the documenting submission tracking communication and monitoring of client program requirements postimplementation (either new logo or cross/upsell implementation)
- Help clients to match program needs with operationally efficient delivery options
- Build relationships with crossfunctional teams (Finance Implementation Client Operations Member Services Product DSR and Live Services teams) to execute on deliverables for clients
- Deliver agreed reporting from internal tools
- Support member service delivery by resolving needs for of clientspecific information updating training agents and completing documentation
- Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team
- Working knowledge of tools significant in responsibilities including but not limited to Salesforce GenAdmin Gainsight MicroStrategy JIRA and/or Confluence.
- Aligning client requests with best practices informed by a thorough understanding of the PH platform.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications
What you bring to the Personify Health Team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- Bachelors degree or comparable experience in a related field (health healthcare health science wellness customer service business management operations and/or logistics)
- 13 years of professional work experience preferably aligned to roles in operations / logistics customer service customer management software implementation and / or project management.
- Previous experience in SaaS or health / wellness and/or health care industry (preferred)
You also take pride in offering the following Core Skills Competencies and Characteristics:
- Excellent customer facing skills including a commitment to client satisfaction
- Impeccable organization and priority management skills
- Ability to manage multiple tasks with varied dependencies and timelines
- Selfmotivated with proactive approach appropriate sense of urgency and a positive attitude
- Able to navigate change and support clients in change management
- Proficiency with various software applications including but not limited to Microsoft Suite (Word Excel PowerPoint Outlook Teams and OneDrive) virtual meeting platforms
- Ability to navigate a dynamic technological environment
- Required to work cross functionally with coworkers
- Outstanding interpersonal skills including strong communication skills both verbal and written. While not required language proficiency in Spanish German or French are valuable.
- Creative approach to problemsolving
- Solid analytical skills
No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity inclusion equity and social justice.
We strive to cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity Equity Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level) members clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
