Manager III Technical Product Support M4
Manager III Technical Product Support M4
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Job Description
Key Responsibilities
Responsible for managing completion of assignments projects and programs arising from customer issues with Applied products. Ensures correct assignment of engineers to customer and product. Reviews and monitors action plans to close issues to ensure customer satisfaction. For multiple products in a region or for one global customer.
Generates regionwide or global report to highlight customer top issues and action plans to close. Influences Engineering to prioritize and close customer related design issues
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements system upgrades and support plans. Presents to customers.
Assists Sales & Marketing in responding to Customer specials RFQs and technical presentations as needed. Ensures that customers are appraised of technical improvements available for the installed base
Interfaces with CAT and Engineering to troubleshoot process design and hardware design related issues.
Leads multitool ramp installation support at remote sites. This will include system level installation local CE leadership all issue escalation and management.
Responsible for ensuring all team members are up to date with required training including safety training and Technical Development of engineers supervisors and managers. This will include all performance related activities to facilitate appropriate career growth
Leads evaluation programs including customer communications creation of taskforce assignment of resources program management of all aspects of the technology penetration and leveraging other/ nonBU resources as required. Ensures a successful product evaluation through extensive onsite support building the necessary local team as well as creating the appropriate customer interfaces.
Functional Knowledge
- Demonstrates indepth understanding of concepts theories and principles in own job family and basic knowledge of other related job families
Business Expertise
- Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves technical operational and organizational problems
Impact
- Impacts the level of service and the teams ability to meet quality volume and timeliness objectives
Guided by policies and resource requirements within business unit department or subfunction
Interpersonal Skills
- Guides influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.
Qualifications
Education:
Bachelors DegreeSkills:
Certifications:
Languages:
Years of Experience:
7 10 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 20 of the TimeRelocation Eligible:
YesU.S. Salary Range:
$80000.00 $110000.00The salary offered to a selected candidate will be based on multiple factors including location hire grade jobrelated knowledge skills experience and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.
For all sales roles the posted salary range isthe Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100 goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
