Clinic Registration Clerk- PRN as needed
Clinic Registration Clerk- PRN as needed
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1 Vacancy
Job Description
Under the direction of the Clinic Practice Director the Clinic Registration Clerk performs a variety of clerical tasks in support of services provided to patients and serves as the first point of contact for prospective patients. This role fosters an efficient healthcare environment that promotes patient comfort and trust while working collaboratively with other clinic staff. The Clinic Registration Clerk exemplifies the mission vision and core values of HCHD while exercising utmost discretion diplomacy and tact in patient/staff interactions.
Major Responsibilities:
- Provide excellent customer service for patients exercising diplomacy and tact while adhering to confidentiality and privacy protocols as per HCHD policies and HIPAA requirements.
- Greet and welcome patients/visitors to the clinic in a friendly helpful manner; determine the purpose of their visit and direct them to the appropriate person or department.
- Answer clinic calls provide information according to established guidelines and transfer calls as needed; work with the Clinic Practice Director to ensure adequate phone coverage.
- Schedule patient appointments to ensure appropriate patient flow and clinic efficiency.
- Screen patients for required information when scheduling appointments ensuring the best possible healthcare service.
- Call scheduled patients daily to confirm appointments for the next day.
- Maintain a clean organized and welcoming environment in the waiting area frontdesk area and office files.
- Inform patients of existing balances and request payment as necessary at the time of visit.
- Perform general office duties including word processing copying filing faxing answering phones endofday reconciliation and data entry.
- Verify method of payment for services (e.g. Medicaid Medicare private insurance) and collect data and/or payments as appropriate.
- Handle patient complaints with problemsolving and conflict resolution skills referring complaints to the Clinic Manager as needed.
- Attend HCHD and clinic staff meetings as scheduled.
- Adhere to all HCHD policies for safety and security.
- Perform other duties as required.
Minimum Job Requirements & Qualifications:
- High school diploma or equivalent (GED).
- Valid CPR certification through the American Heart Association or the ability to obtain it upon hire.
- Exceptional customer service skills with the ability to communicate effectively and assist patients in a compassionate and professional manner.
- Strong ability to multitask efficiently in a fastpaced environment including phone calls checking insurance information and scheduling appointments.
- Previous experience in a medical office or customer service environment is preferred.
- Flexibility to work as needed with the ability to accommodate varying shifts.
Preferred Qualifications:
- Certified Medical Assistant (CMA) is preferred but not required.
- Healthcare experience preferred but not required.
Other Requirements:
- Knowledge and understanding of HIPAA standards and confidentiality practices.
- Strong interpersonal communication skills with the ability to provide excellent customer service and demonstrate cultural sensitivity.
- Welldeveloped verbal and written communication skills in English (Spanish preferred).
- Proficient telephone skills able to effectively communicate with patients and visitors.
- Ability to adapt to changes in the clinic and work efficiently under pressure with minimal supervision.
- Basic knowledge of office procedures and math; intermediate computer skills.
- Training and/or experience with computer data entry and a typing speed of at least 45 words per minute.
- Willingness to abide by clinic standards of conduct and policies.
Company Policy:
Hemphill County Hospital Districtis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex pregnancy sexual orientation age religion creed national origin gender identity disability military/veteran status genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Hemphill County Hospital District.
Hemphill County Hospital District is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation emailor call
Employment Type
Gig
