Sr Program Manager - SME SME and Central Flow
Sr Program Manager - SME SME and Central Flow
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build the place to find and buy anything online this is your chance to make history.
INFC SME will help support our FC expansion. The responsibilities of role include
Work on development of new fulfillment models
Triage Sev 35 tickets and select priority tickets to allow FCSW to make the best use of their resources
Participate in FCSW SME calls advocating for the sites and driving best practice sharing in each functional area. Identify training gaps that require Learning support
Improve enduser documentation to reduce associate and Manager learning curve
Serve as the interface with the FCs to drive of software changes
Serve as the interface with FCSW to provide input on software design to support lean processes and standard work
Serve as gatekeeper for documenting software enhancements and feature requests submitted by the sites; prioritize when resources become available
Assist FCs with understanding best use of software features
Support tools deprecation & site communication
The ideal candidate will demonstrate bias for action have strong customer empathy will think big and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights launching successful new products and developing strong relationships with global internal stakeholders. The candidate will possess attention to detail excellent communication skills the ability to drive consensus across multiple stakeholders and be a great team player. The ability to work independently and deal with an ambiguous environment is a must.
A completed Bachelors Degree is REQUIRED
3 years Management experience in a manufacturing production or distribution environment
Crossfunctional project management experience
Process improvement experience via Kaizens and other LEAN tools
Experience using and communicating performance metrics
Candidates must be flexible to work weekends and/or overnight shifts
Travel up to 40 within INFC required
MBA or Masters degree in a related field
Experience working in a fulfillment center
Proven technical acumen with the Amazon WMS
Strong analytical and data gathering skills including the ability to translate large amounts of data into actionable insights
Demonstrated bias for action and an ability to deal with ambiguity
Proven ability to influence others without having positional authority
Strong verbal and written communication skills are a must
INFC SME will help support our FC expansion. The responsibilities of role include
Work on development of new fulfillment models
Triage Sev 35 tickets and select priority tickets to allow FCSW to make the best use of their resources
Participate in FCSW SME calls advocating for the sites and driving best practice sharing in each functional area. Identify training gaps that require Learning support
Improve enduser documentation to reduce associate and Manager learning curve
Serve as the interface with the FCs to drive of software changes
Serve as the interface with FCSW to provide input on software design to support lean processes and standard work
Serve as gatekeeper for documenting software enhancements and feature requests submitted by the sites; prioritize when resources become available
Assist FCs with understanding best use of software features
Support tools deprecation & site communication
The ideal candidate will demonstrate bias for action have strong customer empathy will think big and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights launching successful new products and developing strong relationships with global internal stakeholders. The candidate will possess attention to detail excellent communication skills the ability to drive consensus across multiple stakeholders and be a great team player. The ability to work independently and deal with an ambiguous environment is a must.
A completed Bachelors Degree is REQUIRED
3 years Management experience in a manufacturing production or distribution environment
Crossfunctional project management experience
Process improvement experience via Kaizens and other LEAN tools
Experience using and communicating performance metrics
Candidates must be flexible to work weekends and/or overnight shifts
Travel up to 40 within INFC required
MBA or Masters degree in a related field
Experience working in a fulfillment center
Proven technical acumen with the Amazon WMS
Strong analytical and data gathering skills including the ability to translate large amounts of data into actionable insights
Demonstrated bias for action and an ability to deal with ambiguity
Proven ability to influence others without having positional authority
Strong verbal and written communication skills are a must
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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