Senior Director of Customer Success
Senior Director of Customer Success
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Job Description
At Amenitiz were on a mission to simplify hospitality management whether its in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 14000 hoteliers worldwide were more than just another SaaS scaleupwere revolutionizing one of the worlds oldest industries. With over $50 million raised from toptier VCs who back disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest startups.
Our team nearly 320 strong based in beautiful Barcelona. At Amenitiz we cultivate a culture of positivity and personal growth. Our team members are enthusiastic thrive on ownership and excel in collaboration. Every day we lead by example prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.
About the role
We are about to embark on the next step of building our revenue organisation and we are looking for an operationally & analytically mindedSenior Director of Customer Success to help us buildthe Customer Success team at Amenitiz!
This will be a unique opportunity to build and lead this function from the ground up integrating Account Management and Retention under one cohesive strategy establishing key processes and shape a highimpact team that will directly influence the companys longterm growth.
What you will own
- Customer Success strategy & leadership Define and execute theCustomer Success vision aligning with business objectives. Establish the strategy for Customer Success Account Management and Retention setting clear KPIs to achieve 110 Net Revenue Retention .
- Customer engagement & retention Implementbestinclass engagement models to drive adoption retention and expansion. Own the customer lifecycle management proactively identifying pain points and reducing churn through datadriven insights.
- Team leadership & development Hire mentor and scale a highperforming Customer Success team including Account Managers (by region) and the Retention team. Foster a customerfirst culture ensuring every interaction adds value.
- Operational excellence & datadriven Leverage customer segmentation and analytics to implement tailored success strategies. Drive operational improvements ensuring seamless customer journeys and highimpact touchpoints.
- Crossfunctional collaboration & strategic influence Partner closely with Product Sales Marketing and Revenue Operations to enhance the customer experience. Develop insights that inform product improvements sales enablement and gotomarket strategies .
What youll need to succeed
- A builders mindsetyou have previous experience building everything to do with Customer Success from scratch and are comfortable being hands on and working in ambiguity.
- An operational approachyou have experience building processes you know how to look at the entire customer lifecycle and identifying the right sequences segmentations & touch points to ensure our customers are happy.
- Strong leadership experience having built and scaled teams across multiple markets.
- Datadriven decisionmaking skills leveraging analytics to drive customer segmentation engagement and growth.
- Proven experience in SMB Customer Success managing highvolume customer portfolios.
- Ability to thrive in highgrowth fastchanging environments with a proactive and problemsolving approach.
- Exceptional stakeholder management collaborating crossfunctionally to enhance the customer journey.
Why join Amenitiz
- Highimpact role: Build and scale a Customer Success team in a fastgrowing startup.
- Ownership & Autonomy: Influence longterm strategy while having a direct impact on our business growth.
- Great Culture:A team of passionate talented people who value collaboration ownership and continuous improvement.
Our Benefits
- Extensive medical and wellness coverage to ensure youre feeling great physically and mentally.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits Tuesday breakfasts Thursday afteroffice and everyday sunshine and views at the rooftop.
- We do monthly teambuilding activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil to poetry cooking or magic workshops.
- Forget about waiting till the end of the month to get paid. Access your salary any day you want!
- Flexible remuneration: enjoy saving on restaurants kindergarten transport and training.
- Exponential growth opportunities within an energetic fastgrowing and international environment 35 nationalities).
- Eager to be inspired and learn We will buy ANY book you want while also having a deep library with amazing knowledge to trigger your growth.
If youre a strategic thinker with a passion for driving growth and innovation we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!
Required Experience:
Exec
Employment Type
Full Time
