Posting Summary
Rutgers The State University of New Jersey is seeking a Conflict Management Specialist for the department of University Human Resources. This position reports to the AVP of Workplace Culture. The Conflict Management Specialist (CMS) will provide a respectful and safe place for employees to discuss issues and concerns while creating and maintaining a positive workplace culture. Among the key duties of the position are the following: Provides quick effective and responsive conflict management through varied techniques including but not limited to mediation facilitated conversations and informal dispute resolution. Coaches supervisors on correcting inappropriate conduct and provide guidance on having difficult conversations. In addition this position explains relevant University policies and processes and makes referrals to appropriate offices. Triage casework identify potential solutions to address different case types and act appropriately using guidelines and Policies. The position also requires reporting to stakeholders on case volumes categories and insights for both internal and external dispute resolution. Administers Policy 60.4.4 Problem Solving Procedure for Managerial Professional Supervisory and Confidential MPSC Personnel.
Overview
Rutgers The State University of New Jersey is a leading national research university and the State of New Jerseys preeminent comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey Rutgers University is committed not only to the students and the State that we serve but also to the faculty and staff who work on our campuses. For two consecutive years Rutgers is ranked on Forbes list of Americas Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publications 2023 list. Rutgers commitment to its employees includes maintaining and fostering a safe diverse and respectful workplace environment creating employment opportunities for our nations military veterans and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources UHR supports the Rutgers mission as an institution of prominence preeminent in research teaching service and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs services and expertise to attract retain and develop diverse and highly skilled top talent.
Preferred Qualifications
6 years experience in conflict management/mediation. Undergraduate and/or graduate certificates in conflict resolution dispute resolution arbitration mediation or related fields strongly preferred. Experience in higher education.
Required Experience:
Unclear Seniority