Performance Specialist - Showroom Sales

Why join us

Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.

As a Herman Miller Task Store Performance Specialist (Sales Associate) you will provide guidance and education through a demonstration journey. With the primary goal of guiding our clients to the products that will assist with their wellness journey. Finding the right fit and function for our client is our Service Mission. As an industry leader for over 100 years in office furnishings and iconic home Herman Miller remains committed to innovation and ergonomic design. The Herman Miller Task Stores will continue and expand upon this pursuit.

Our products are the work of craftsman and artisans who share our commitment of purposeful authentic design and uncompromising quality and fit.

The Performance Specialist is responsible for being an authority on our Herman Miller products and conveying the full assortment and benefits. You will provide an exceptional customer experience that is in alignment with the Herman Miller core values. It will be your responsibility as a brand ambassador to deliver the Herman Miller Client Experience: demonstrations quoting and sales generation. You will be expected to achieve your personal and team sales goals. You will report into the General Manager.

What youll do:

Demonstrate Educate clients offerFitsolutions and build relationshipsevery day as you...

• Create an authentic educational client experience as you guide clients on their wellness journey. Deliver outstanding customer service product knowledge and engagement fostering a team dynamic.
• Convey an enthusiasm andpassionfor the philosophy and values of Herman Miller our products and our history.
• Become an expert on Herman Miller products ergonomics features and benefits of Herman Miller products through regular trainings and selfguided study.
• Work together with fellow employees to create apositive teamoriented atmosphere and a friendly retail environment.
• Engage with customers in a courteous and knowledgeable manner exceeding customer expectations. Bring the energy required for a high traffic demonstration environment
• Prospect for new business by reaching out to new customers growing existing customers and developing A&D relationships; build a customer base.
• Address customer needs in atimelyandappropriate manner.
• Keep in touch and follow up with interested customers/Followup all open quotes
• Suggest solutions or items to customers based on customer needs and our Herman Miller Fit models
• Process transactions and sales orders according to company policy.
• Communicate constructively andcourteouslywith corporate offices when resolving customer issues.
• Field customer phone inquiries while providing toptier customer service.
• Ensure that visual and experiential standardsare always met.
• Support basic maintenance of the store including assisting in floor and fixture changes.
• Assist in coordinating inshop events as necessary.

Additional nonselling tasks may be assigned when necessary including but not limited to:

• Ordering organizing and maintaining fabric swatch samples
• Ordering of supplies
• Maintain inventory of marketing collateral
• Additional daily visual responsibilities
• Receive and respond to daily deliveries
• Cleaning and sanitizing of hard surfaces of the interior and exterior as needed.

Does it sound like you

This might be you if have the following skills and abilities...

• A desire to master Herman Millers workspace and gaming technology
• It must be your intent to enhance peoples lives through Herman Miller comfort and product capabilities
• 23 years of retail sales experience or customer success experience
• High energy and personal engagement skills
• Eagerness to work in a high traffic environment while maintaining excitement with every product demonstration
• Experience with a POS system and proficiency with MS Office software web navigation and 3D rendering programs
• Able to routinely move objects weighing over 20 pounds and to understand safety requirements
• Schedule flexibility to meet the demands of our clients and promotions which requires working on weekends and holidays and one hour before and after operating hours

Who We Hire

Simply put we hire everyone. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .