Technician II
Technician II
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Job Description
Your role
The Technician II is responsible for executing Service Requests encompassing remote hands services for customers cross/disconnects and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness tidiness and safety of the data center environment.
Overall Responsibilities:
- Provide technical customer service support and carry out operational technical interventions requested by clients.
- Customer equipment migration through labeling installations documentation and testing
- Emergency troubleshooting and maintenance of customer infrastructure (reboot reset handle connectivity issues)
- Special maintenance requests (e.g. simple repairs equipment exchange technical measurements)
- Monitor and document customer services provided by external providers.
- Responsible for setup and deinstallation of Cross Connects through cabling installation documentation and testing.
- Ensure all work is carried out in compliance with relevant policies and regulations including conducting risk assessments when necessary.
- Provide leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
- Demonstrate the ability to make decisions in the technical field within the guidelines provided by Site Management
- Adapt a mentoring leadership style advising training and guiding less experienced engineers.
What youll need
- Minimum of 3 years of experience in Telecommunications IT or electrotechnical Network Infra Structure environment.
- Good understanding of structured network infrastructure and Industry measurement tools
- Skilled in optical fibre installations wiring networks electrical wiring network configurations.
- Excellent problem analyses skills
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability
- Skilled in customer communication and handling customer requests / complaints
- Skilled in serviceoriented software tasks handling and administration
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents. To learn more about Digital Realty please visit digitalrealty or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Required Experience:
IC
Employment Type
Full-Time
