Clinical Business Operations Representative H - UHealth SoL Mia
Clinical Business Operations Representative H - UHealth SoL Mia
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Job Description
Current Employees:
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The University of Miami UHealth at SoL Mia opening September 2025 will bring highquality academic medicine to North Miami Aventura and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties including NCIdesignated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute the number one eye hospital in the nation. UHealth at SoL Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as topnotch care from UHealths nationally ranked neurology and neurosurgery programs.
The University of Miami UHealth Patient Access Department at SoL Mia has an exciting opportunity for a Clinical Business Operations Representative.
The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions to include answering incoming calls efficient management of patients and the acquisition of necessary patient care and records. The Clinical Business Operations Representative assists patients in a courteous efficient and professional manner and ensures adherence to divisional and departmental service standards.
CORE JOB FUNCTIONS
Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information insurance information and referral numbers.
Reviews clinical records for completeness including authorization signatures missing data and other patient information.
Answers multiple telephones for the department: triage incoming calls responds to questions directs calls and documents messages in the appropriate software.
Greets visitors and callers handles their inquiries and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of coworkers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians managers peers trainees and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings nights and weekends as necessary.
Skill in collecting organizing and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the Universitys core values.
DEPARTMENT ADDENDUM
Department Specific Functions
Clinical Support Functions:
Responsible for initiating the clinic day by opening the assigned clinic area 30 minutes prior to the first scheduled appointment.
Coordinates providers and technicians room assignments within the assigned clinic area.
Conducts daily assessment of all exam room equipment.
Reboots and troubleshoots exam room computers and escalates to IT as appropriate.
Tags malfunctioning exam room equipment placing a red ticket/out of order tag(s) on device(s) and reports to BioMed for repair.
Coordinates and manages stocking of necessary office and clinical supplies for both providers and technicians rooms.
Print daily schedules for technicians.
Monitors inroom clinical activities to ensure timely exam room turnover.
Monitors and facilitates the flow of patients undergoing diagnostic procedures treatments research studies and /or consultations in other areas/departments within the hospital.
Maintains daily inventory and proactively orders all applicable medications for assigned clinic.
Ensures all medications are locked and secured with current expiration dates.
Conducts daily audits of all inclinic medications and discards expired medications into the Universal Pharmaceutical Waste bin.
Assists in the removal of medications and prep kits from Pyxis for providers nurses and/or technicians.
Monitors clinic to ensure cabinets/drawers are locked when unattended.
Coordinates the cleaning of exam rooms in preparation for next clinic day.
Provider Support Functions:
Responsible for rooming of patients using 2 patient identifiers to confirm patient identity.
Assists with opening the EMR to the proper patients encounter including available images for providers review.
Prints upon request by the provider the refractive prescriptions from the EMR and/or return to work/school certifications.
Provides necessary clinical information and ensures Workers Comp Forms are completed by the provider before the end of clinic.
Facilitates Language Support Services options for patients and providers including translating if qualified.
Facilitates virtual and/or hybrid visits for their assigned provider(s) ensuring patients have the information required to connect through UChartfor their telehealthappointments.
Sets up slit lamp phone adapter in exam rooms to virtually connect inperson patients with providers who can examine the patients eyes from remote locations.
Gathers supplies needed for clinical procedures as requested such as needles syringes instruments medications and other medical supplies.
Infection Control Functions:
Coordinates with Environmental Services/Facilities Departments daily cleaning of clinic area.
Ensures exam chair slit lamp and phoropter rests are sanitized between each patient.
Sanitizes additional high touch areas in each exam room several times a day.
Ensures all instruments used during clinic are transported to and from the Sterilization Department by the end of the clinic and logged accurately in logbooks per protocol.
Keeps Laser Rooms within the clinic properly stocked and equipment properly cleaned.
Ensures proper sanitization of soiled reusable laser lenses as per protocol.
Discards medical waste in the proper containers per protocols for pharmaceutical bins biohazard bins hazardous pharmaceutical bins sharps bins or general trash.
Maintains daily inventory and manages ordering of snacks juices and water for patients needs.
Stores snacks and beverages without cardboard shipping boxes and labels them with best use by dates if not individually dated.
Ensures patient care items are stored separately from clerical or cleaning items.
Administrative Functions:
Coordinates the daytoday providers clinical activities within the assigned clinical area/service line.
Maintains proper inventory of providers instructions and provides to patient as applicable.
Coordinates uploading of external medical records into EMR.
Conducts daily inventory of office and patient care supplies and orders to maintain appropriate supplies levels.
Patient Access Functions:
Prints appointment arrivals verifies testing preordered by the providers ensures testing is financially cleared or initiates financial clearance.
Links arrived appointments to the designated area and updates event log through EMR portal.
Selects appropriate orders to link from those available and identify if an order has been placed with a teaching modifier.Schedules app
ointments for addon ancillary testing injections procedures as per orders entered in clinic by provider(s).
Identifies where testing injection procedure should be performed based on order details and providers equipment preferences.
Logs patient time of arrival on Daily Physician Schedule ensuring that all patients are accounted for including the End of Day (EOD) and NoShow status.
Promptly updates event log through UChart EMR portal to ensure patients event displays in correct service area.
Provides After Visit Summary (AVS) when applicable.
Systematically reflect the checkout/discharge time by carrying out the checkout function when applicable.
Patient Experience Functions:
Orients patients as to next steps in their visit and provides wayfinding information.
Transports or escorts patients who require assistance.
Provides immediate service recovery by taking ownership of any problems and/or escalates for resolution.
Utilizes CICare standards to communicate effectively with internal and external customers.
Communicates expected wait time and/or reasons for delays.
Frequently rounds on patients and provides blankets snacks and/or beverages.
Answers clinical areas telephone in a professional and courteous manner adhering to all telephone etiquette standards.
Commitment to Service Excellence:
Serves as Patient Advocate by providing a favorable first impression and proactive attention to internal and external customers to meet or exceed expectations address concerns and optimize experience.
Projects a professional appearance and demeanor including appropriate body language and vocal tone.
Immediately recognizes and acknowledges internal and external customers in a welcoming courteous and professional manner.
Respects the privacy dignity and confidentiality of our patients and be responsive to their needs by showing concern empathy patience and respect.
Maintains composure during stressful situations and uses sound judgment.
Adheres to all UHealths Standards of Behaviors and/or all established departmental policies.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H3Required Experience:
Unclear Seniority
Employment Type
Full-Time
