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Behavioral Health Services Inpatient Unit Secretary
Position Function: Under the direct supervision of office manager or registered nurse performs the receptionist clerical duties and the transcription of physicians orders on the patient care unit while functioning as the focal communication source at the nursing station.
Unit Based Essential Functions and Responsibilities
Job Class Specifics
1.Remains calm reassuring and proficient during emergency situations.
2.Readily adapts to changes in workload. Prioritizes work.
3.Receives places and transfers telephone calls using appropriate telephone etiquette while promoting positive customer service.
4.Assists in orientation of all new staff to unit demonstrated by being friendly and encouraging sharing knowledge and skills and being willing to participate in orientation.
5.Maintains appropriate quantity of forms materials and supplies.
6.Accurately records/enters information as required (I.e. patient charges appointments etc..
7.Initiates assembles and maintains charts for all patients on the assigned unit.
8.Under the supervision of the RN completely and accurately transcribes physician orders utilizing Meditech.
9.Seeks guidance and direction as needed for performance of duties.
10.Advises appropriate personnel of situations requiring attention or followup.
11.Maintains chart check to ensure no missed orders (N/A where indicated).
12.Assists during emergency situations as directed by shift charge nurse. Reports any patient problems to a direct care provider immediately.
13.Supports reinforces coaches and assists as necessary the physicians in the retrieval of clinical information from the EMR.
14.Maintains patient assignments boards patient therapy board or tracker.
15.Updates PPP/Physician Privilege Notebooks on a regular basis.
16.Completes appropriate forms upon patients death to include calling CORE notifying funeral home and coroner when necessary.
17.Demonstrates involvement in unit by attending 50 of staff/committee meetings and inservices for area.
18.Responsible for maintenance and activation of downtime forms during planned and unplanned Meditech downtime periods.
19.Expected to float to other Patient Services areas to cover assigned duties as needed.
20.Transports medications within the hospital as requested and needed according to Hospital policy.
Qualifications and Standards
Education: Minimum requirements for a person in this position.
A. Formal Education and TrainingHigh School graduate or equivalent. Preferred graduate of a two year medical secretary program or the equivalent in experience. Successful completion of onthejob training program.
B. Informal or Continuing EducationEvidence of participation in educational programs to update and maintain knowledge and skills.
Experience: Experience applying customer service behaviors and communication skills required. Prior clerical experience in health care setting preferred. Keyboarding proficiency preferred. Proficiency in the use of computers fax machine and related equipment required.
Certifications/Licensure: None required.
Part-Time