Associate Account Manager Primary Accounts Segment Professional Subscriptions
Associate Account Manager Primary Accounts Segment Professional Subscriptions
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Salary Not Disclosed
1 Vacancy
Job Description
POLITICOs mission from the very beginning was to win the audience. We dedicate ourselves to providing accurate nonpartisan impactful information to the right people at the right time so that they can act with confidence and speed. We experiment to avoid being disrupted and we have fun disrupting others. And we are not afraid to risk failure if it means being the best at what we do.
POLITICOs suite of offerings under Professional Subscriptions includes POLITICO Pro E&E News and Agency IQ. The Professional Subscriptions team is responsible for selling renewing and servicing POLITICO Pro and E&E News.
POLITICOs Professional Subscriptions Account Management team embodies POLITICOs culture which is defined by grit total integrity and a prioritization on innovation. Our Associate Account Managersfocus on providing highquality customer service while driving revenue through upsells and renewals.
The Primary Accounts segment represents smaller accounts within our client base that collectively contribute significant revenue through their sheer number and renewal consistency. These accounts represent a diverse range of industries regions and business sizes which is beneficial to the business by expanding market reach and mitigating risk. Representing 1/3 of our business these accounts will be an innovative automated driver of revenue. Isolating and treating this set of diverse accounts differently is necessary to accomplish our growth goals.
What Youll Do:
- Manage and maintain a volume of 290300 clients and accounts by providing customer service and client success during renewal conversations and upsell opportunities
- Conduct initial meetings with new clients to onboard and train them on how to navigate the platform organize their content and get the most out of their subscription
- Conduct product walkthroughs with existing and new users to add value to their subscriptions during renewal conversations and various other points
- Grow accounts and research organizations through upselling and additional opportunities in the market
- Focus on Customer Lifetime Value and efficiently nurture the long tail relationships and yield significant returns in the form of extended customer lifecycles and increased lifetime value.
- Serve and renew this group of clients at scale
How Youll Do It:
- Build and maintain client relationships by following up with anniversary calls gathering feedback and keeping clients up to date on product updates and new platforms to ensure clients are getting the most out of their relationship with POLITICO
- Employ a resultsoriented customerservice work ethic that renews a $2M contract pool to 90 renewal and 25 growth rates
- Properly diagnose prospect pain points and recommend how Pro and E&E News could be a valuable solution
- Maintain pipeline through Salesforce and update team lead/manager across various stages of the sales cycle
- Meet regularly with your manager for coaching revenue and client updates and feedback
Team Culture:
The Professional Subscriptions Sales team is constantly striving to learn new skills from each other and from regular team trainings. We are customercentric in our approach and thinking about how to better serve our clients while also successfully growing the business. Our people give their best efforts to hit and work to exceed revenue goals. The team is focused on the collective win and celebrate individual and team success together. You will be working closely with other members of the sales team as well as our Professional Subscriptions product and marketing teams.
Who You Are:
- The Primary Accounts Associate Account Manager is processoriented has meticulous attention to detail and can think critically and innovatively to provide best in class service to our clients at scale.
- This individual is a selfstarter and quick learner is proactive and excited by a challenge and thrives in a fastpaced environment managing competing priorities. You maximize your time to prioritize highimpact activities and proactively identify opportunities to scale.
- The Primary Accounts AAM is impeccably organized and recognizes the critical importance of data accuracy in creating efficiencies Salesforce and data accuracy is in your DNA.
What Youll Need:
- 12 years of experience in sales preferably with a SaaS or subscription service product
- B.A/B.S preferred
- Mastery of Salesforce or other CRMs to manage pipeline data and processes
- Proven success in consistently hitting and/or achieving revenue targets and quotas
- Commercial skills and business acumen
We are driven by our values.We are relentless contributors disruptors of the status quo collaborators talent cultivators and DEI stewards. Our culture is defined by grit total integrity and a prioritization on innovation.
We value our people.Clickherefor more on what we offer and what its like to work for POLITICO.
Lets keep in touch.You can view our list of open positionshereand email us. We hope to see your application soon!
Required Experience:
Manager
Employment Type
Full-Time
